Retail Team Lead — On-Duty Leader & Training Champion

retailexternalfollett; Nevada (IA); On-site; USD 17,000 - 33,000; Full time

Job summary

Follett Higher Education is seeking a Team Lead to work closely with Department/Store Managers to price, stock, and prepare merchandise to meet customer needs and drive sales. You will support team members, provide training, and act as on‑duty leader during off-peak hours, opening/closing responsibilities, and ensuring safety.

The role emphasizes ongoing compliance training and strong customer service, with a flexible schedule including evenings and weekends as needed.

Qualifications

• Proven ability to lead a team and respond to customer and team member concerns.
• Strong training and education responsibilities for staff.

Responsibilities

• Lead on duty and respond to customer and staff concerns in the absence of the Store Manager.
• Open and close the store and ensure safety and security of store property and team members.
• Assist team members with completing tasks and ensure proper training and ongoing compliance.

Skills

Leadership

Customer Service

Training

Education

Associate's Degree or equivalent preferred

Job description

Follett Higher Education is seeking a Team Lead to work closely with Department/Store Managers to price, stock, and prepare merchandise to meet customer needs and drive sales. You will support team members, provide training, and act as on‑duty leader during off-peak hours, opening/closing responsibilities, and ensuring safety.

The role emphasizes ongoing compliance training and strong customer service, with a flexible schedule including evenings and weekends as needed.