Retail Team Lead & Key Holder — Drive Sales & Service

Knox Area Rescue Ministries; Alcoa (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Knox Area Rescue Ministries is seeking a Retail Key Holder/Team Lead for Maryville and Alcoa locations. The role drives daily store operations as MOD, supports sales goals, and ensures a high standard of customer service.

You will oversee cash handling, lead a small team, and help maintain merchandising and store presentation while embodying the mission of KARM Stores. Flexible schedules include evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience or leadership/key holder experience required.
• Experience with point-of-sale systems and cash handling.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Support the daily operation of the store by implementing sales plans and leading the team to achieve daily, weekly, and monthly sales goals.
• Serve as the Manager on Duty (MOD), ensuring company policies, operational procedures, and safety standards are consistently followed.
• Oversee cash handling procedures, including register accountability, drawer counts, deposits, reporting, and opening and closing financial processes.
• Provide day-to-day direction and support to team members by assigning work, coordinating floor coverage, and maintaining productivity during shifts.
• Maintain store presentation and customer experience through merchandising, stocking, and ensuring a clean, safe environment.

Skills

Leadership

Customer service

Verbal communication

Conflict resolution

Prioritization

Education

High school diploma or equivalent

Tools

POS systems

iPad-based technology

Job description

Knox Area Rescue Ministries is seeking a Retail Key Holder/Team Lead for Maryville and Alcoa locations. The role drives daily store operations as MOD, supports sales goals, and ensures a high standard of customer service.

You will oversee cash handling, lead a small team, and help maintain merchandising and store presentation while embodying the mission of KARM Stores. Flexible schedules include evenings and weekends.