Retail Team Lead - (Hockessin)

Goodwill of Delaware and Delaware County, PA; Hockessin (DE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay + incentives

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Career growth and advancement

Ongoing training and development

Job summary

Goodwill of Delaware and Delaware County, PA is seeking a hands-on Team Lead for our new Lantana Square store in Hockessin, Delaware. You will help open the store, train new team members, and establish a strong store culture while ensuring safety, customer service, and efficient operations.

You will supervise shifts as a manager on duty, support front end and backroom tasks, and work with the management team to meet weekly goals. This role offers growth, benefits, and a positive community impact.

Qualifications

• High school diploma or GED and 1–2 years retail experience.
• Excellent customer service and ability to interact with a diverse population.
• Excellent communication and listening skills.
• Ability to delegate tasks and supervise follow-through of assigned work.
• Ability to handle challenging situations with a calm and professional demeanor.
• Ability to take initiative and exercise good judgment at all times.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer navigation skills and the ability to learn new technical skills.
• Ability to work varied hours and days as the business dictates, including opening and closing the store.

Responsibilities

• Open new store; assist with store setup, merchandising, and grand opening activities.
• Follow safety policies to protect customers, team members, and assets.
• Serve as manager on duty; supervise shifts and front end/backroom activities.
• Handle opening/closing as key holder under guidance of Store Manager.
• Help achieve weekly revenue and production goals through training and focus.
• Handle POS and banking tasks; manage registers, deposits, and discrepancies.
• Complete daily reports and record-keeping for money and sales.
• Support production functions and QA checks; train Production Associates.
• Assist in training new retail team members for best customer service.
• Engage with customers and community groups to promote our mission and resolve issues.
• Keep management informed of progress, problems, and developments.
• Maintain clean, neat store environment and confidentiality of sensitive information.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

POS system

Job description

Are you a hands-on retail professional ready to take the next step into leadership?

If so, we are looking for a Team Lead to help open our new store at Lantana Square in Hockessin, Delaware. This is an exciting opportunity to be part of a store launch from day one — helping set up the sales floor and backroom, train new team members, and build a strong store culture. As a key holder and member of the Management Support Team, the Team Lead oversees and participates in day-to-day store activities including safety compliance, front end and backroom operations, sales, production, and customer service — directly supporting job training and employment programs in our community.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

• Support the store management team with the opening of our new Lantana Square store, including store setup, merchandising, and grand opening activities
• Follow safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets
• Serve as manager on duty, supervising team members on shift and overseeing front end and backroom activities
• Handle store opening and closing activities as a key holder, as directed by the Store Manager and/or Assistant Store Manager
• Help achieve 100% or more of weekly revenue and production goals through team member training and production focus
• Handle Point of Sale and accounting functions, including store cash funds, issuing and counting down registers, bank deposits, and overages/shortages
• Complete daily reports and record keeping, including reporting of money and sales to the appropriate departments
• Support all production functions and the individual productivity of Production Associates; conduct quality checks on carts and Z-racks
• Assist with training new retail team members to ensure the highest level of customer service
• Engage with customers, community groups, and co-workers to promote our mission; resolve customer issues and answer questions to ensure a positive experience
• Keep the management team informed of progress, problems, and new developments on a regular basis
• Help keep the store clean, neat, and orderly inside and out
• Maintain strict confidentiality of sensitive information concerning the organization, customers, and employees

What We are Looking For

• High school diploma or GED and at least 1–2 years of related retail experience; an equivalent combination of education and/or training may be considered
• Excellent customer service skills and the ability to interact effectively with a diverse population
• Excellent communication and listening skills
• Ability to delegate tasks and supervise follow-through of assigned work
• Ability to handle challenging situations with a calm and professional demeanor
• Ability to take initiative and exercise good judgment at all times
• Ability to work independently and as part of a team in a fast-paced environment
• Basic computer navigation skills and the ability to learn new technical skills
• Ability to work varied hours and days as the business dictates, including opening and closing the store
• Valid driver’s license preferred

What We Offer

• Competitive pay + incentive bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth and advancement opportunities
• Ongoing training and development

Work Environment

This role requires standing and walking for extended periods, regularly stooping, kneeling, and crouching, lifting up to 30 lbs., and working on the sales floor. Flexible scheduling, including evenings, weekends, and peak retail seasons, is required.

This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate.

To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

We look forward to learning how you can help us make a meaningful impact in our community.