Retail Team Lead - Guest Experience & Operations

Newell Brands; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

Newell Brands in Lancaster, PA is seeking a Store Manager to lead daily operations, drive guest satisfaction, and deliver profitable growth. You will coach a high-performing team, manage onboarding, and implement company selling strategies.

The role requires retail leadership experience, strong communication, and proficiency with retail software. You will ensure visual standards, inventory control, and safe store environments while delivering exceptional guest experiences.

Qualifications

• Must have high school diploma or GED.
• 2+ years retail management experience preferred.
• Strong leadership and communication skills.
• Proficiency with retail software and Microsoft Office.
• Analytical, problem-solving mindset, and customer service focus.
• Willingness to work flexible hours including weekends and holidays.
• Able to work in a fragrance-filled environment.

Responsibilities

• Assist in building a high-performing team representing brand values.
• Contribute to onboarding and ongoing development of team members.
• Address HR-related situations through performance management.
• Motivate, inspire, and retain top talent.
• Provide coaching and foster a positive work environment.
• Deliver exceptional guest experience and drive sales growth.
• Maintain store appearance and implement visual standards.
• Analyze business and create action plans to drive results.
• Ensure clear team communication and effective execution of activities.
• Support inventory management and loss prevention measures.

Skills

Retail management experience

Leadership

Communication

Analytical skills

Problem-solving

Flexible hours

Fragrance environment tolerance

Education

High School diploma or GED

Tools

Retail software

Microsoft Office

Job description

Newell Brands in Lancaster, PA is seeking a Store Manager to lead daily operations, drive guest satisfaction, and deliver profitable growth. You will coach a high-performing team, manage onboarding, and implement company selling strategies.

The role requires retail leadership experience, strong communication, and proficiency with retail software. You will ensure visual standards, inventory control, and safe store environments while delivering exceptional guest experiences.