Retail Team Lead – Elevate Sales & Customer Experience

AAA Club Alliance; Norman (OK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with match

Paid parental leave

Paid time off

Paid holidays

Volunteer opportunities

Volunteer day

Free AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance, Norman, OK, is seeking a full-time Retail Staff Assistant/Team Lead to enhance customer experience and guide the team in daily operations, sales and service. You will mentor staff, drive memberships, cards, and insurance referrals, and support members with travel planning and roadside needs.

This role requires at least 3 years in sales and customer service, a high school diploma, and willingness to obtain a Notary license.

Qualifications

• At least 3 years in sales and customer service with ability to drive results.
• Previous lead or supervisory experience preferred.
• Strong written and verbal communication skills.
• High school diploma or equivalent required.
• Notary Public designation or willingness to obtain within 6 months.
• Eligibility to pass pre-employment screenings.

Responsibilities

• Mentor and lead a team to improve store performance.
• Consistently upsell and cross-sell AAA memberships, credit cards, and insurance referrals.
• Assist members with travel planning including car rentals, hotels, packages, maps, triptiks.
• Handle overflow Roadside Assistance calls during peak times.
• Back up cashiering, tag and title, and IDEMIA services as needed.
• Support the Retail Manager by guiding associates to success.

Skills

Sales & customer service

Leadership

Communication skills

Computer skills

Geography knowledge

Notary Public (willing to obtain)

Education

High school diploma or equivalent

Job description

AAA Club Alliance, Norman, OK, is seeking a full-time Retail Staff Assistant/Team Lead to enhance customer experience and guide the team in daily operations, sales and service. You will mentor staff, drive memberships, cards, and insurance referrals, and support members with travel planning and roadside needs.

This role requires at least 3 years in sales and customer service, a high school diploma, and willingness to obtain a Notary license.