Customer Service Specialist

AAA Auto Club Enterprises; Portland (ME); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Portland, ME is seeking an entry-level Sales and Service Associate to assist members with a range of AAA products and services. You will interface with members, fulfill requests, and support cross-selling and upsell goals in a team-driven environment.

The role offers training, skill-based pay increases, quarterly bonuses, and clear paths for career growth, with many managers promoted from within. Weekend availability is expected.

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Ability to work overtime including Saturdays.
• Experience with Microsoft Office basics.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• Successful completion of background check and drug screening.

Responsibilities

• Taking passport photos for members.
• Planning road trips for members.
• Distributing maps and tour books to members.
• Cashiering duties and related services for members.
• Other services for members as needed.

Skills

Retail sales experience

Exceed sales/service goals

Overtime availability

Microsoft Office basics

Local travel ability

HS diploma or GED

Background check & drug screening

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill-based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within).

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members. This position fulfills member requests such as taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members.

Qualifications:

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Ability to work overtime including Saturdays
• Experience with Microsoft Office basics
• Ability to travel locally when necessary
• A high school diploma or GED
• Successful completion of background check and drug screening

The starting pay range for this position is $18.25 – $20.08 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify