Retail Team Lead: Customer Experience & Ops

Columbia Sportswear; Tulalip Bay (WA); On-site; USD 27,552 - 38,572; Full time

Job summary

Columbia Sportswear is seeking a Retail Supervisor to join our Store Leadership Team in Washington. You will oversee day-to-day operations, coach associate-level staff, and ensure excellent customer experiences in-store while maintaining company standards and profitability.

The role requires 2–5 years of retail leadership experience, proficiency with POS systems, and strong communication. Availability for a flexible retail schedule is expected across locations in Washington.

Qualifications

• 2–5 years of experience in a supervisory/leadership role
• Experience operating a POS system and in-store computer systems
• Effective communication skills with store leadership, associates, and customers

Responsibilities

• Oversees day-to-day work of associate-level staff
• Provide direction, training, and coaching to ensure efficient store operations and proper procedures
• Supervise assigned department, contributing to store profitability through accurate receiving, replenishing, and processing
• Foster a positive store culture through teamwork and professional conduct
• Collaborate with the store leadership team on policies, procedures, and standards
• Ensure adherence to company standards and resolve issues as they arise

Skills

POS system

Customer service

Communication

Education

High School Diploma or GED

Job description

Columbia Sportswear is seeking a Retail Supervisor to join our Store Leadership Team in Washington. You will oversee day-to-day operations, coach associate-level staff, and ensure excellent customer experiences in-store while maintaining company standards and profitability.

The role requires 2–5 years of retail leadership experience, proficiency with POS systems, and strong communication. Availability for a flexible retail schedule is expected across locations in Washington.