Retail Team Lead: Customer Experience & Store Ops

Socket.dev; Las Vegas (NV); On-site; USD 75,000 - 105,000; Full time

Job summary

Apple Retail is seeking a Lead in Las Vegas to model leadership, mentor team members and drive exceptional customer engagement. You will organize the sales floor workflow and ensure the sales strategy is effectively communicated to and executed with the leadership team.

You will energize, inform, and align the team on store performance goals, priorities, and communication. You will oversee opening/closing procedures, cash handling, and overrides, while contributing to an inclusive store culture

Qualifications

• Experience in retail or sales environment.
• Experience mentoring or leading others.
• Flexible schedule including nights, weekends, and holidays.
• Strong communication and collaboration skills.

Responsibilities

• Lead and mentor team; energize and align the team on goals.
• Organize sales floor workflow and communication with team members and leadership.
• Ensure timely execution of sales strategy in partnership with leadership.
• Oversee opening/closing procedures, cash management, and overrides.
• Provide customer service and support across the store.
• Foster an inclusive environment and demonstrate Apple values.

Skills

Leadership

Mentoring

Customer engagement

Analytics

Communication

Time management

Decision making

Tools

POS systems

Job description

Apple Retail is seeking a Lead in Las Vegas to model leadership, mentor team members and drive exceptional customer engagement. You will organize the sales floor workflow and ensure the sales strategy is effectively communicated to and executed with the leadership team.

You will energize, inform, and align the team on store performance goals, priorities, and communication. You will oversee opening/closing procedures, cash handling, and overrides, while contributing to an inclusive store culture