Retail Team Lead: Customer Experience & Operations

East Side Enterprise; Cranston (RI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

FSA

Tuition Reimbursement

Paid Time Off

Career Advancement

Job summary

Seasons Corner Market is hiring an Assistant Manager to lead a fast-paced retail team and deliver outstanding customer service. You will work with the Store Manager to coach employees, maintain standards, and ensure a positive shopping experience for guests.

Ideal candidates are 18+, able to pass a background check and drug screening, willing to travel for new store openings, and comfortable scheduling around business needs.

Qualifications

• Must be at least 18 years of age.
• Ability to successfully complete a criminal background check.
• Ability to pass a pre-employment drug screening.
• Previous experience in retail, customer service, or cash handling is preferred.
• Prior leadership or supervisory experience is preferred.
• Must be available to work a schedule that complements the Store Manager's schedule based on business needs.
• Willingness to travel and assist with new store openings for up to 3-6 weeks when required.
• Ability to multitask and perform effectively in a fast-paced retail environment.

Responsibilities

• Provide exceptional service by creating a friendly, welcoming experience for every guest.
• Supervise and support employees during daily operations while promoting teamwork and accountability.
• Assist the Store Manager with the execution of daily business operations and store performance goals.
• Process customer purchases accurately using the point-of-sale system and company cash-handling procedures.
• Maintain merchandising standards through stocking, inventory management, product rotation, and store presentation.
• Keep the sales floor, restrooms, parking areas, and exterior grounds clean and safe in all weather conditions.
• Participate in recruiting, onboarding, training, and coaching new team members.
• Encourage sales growth through product knowledge, promotions, and suggestive selling techniques.
• Follow and enforce company policies, safety standards, and operational procedures.
• Complete required reports, operational paperwork, and administrative tasks accurately and on schedule.
• Assist with employee scheduling, shift coverage, and daily workflow coordination.
• Support store remodels, grand openings, transition teams, and other company initiatives as assigned.

Skills

Customer service

Leadership experience

Multitasking

Strong communication

Tools

POS system

Job description

Seasons Corner Market is hiring an Assistant Manager to lead a fast-paced retail team and deliver outstanding customer service. You will work with the Store Manager to coach employees, maintain standards, and ensure a positive shopping experience for guests.

Ideal candidates are 18+, able to pass a background check and drug screening, willing to travel for new store openings, and comfortable scheduling around business needs.