Retail Team Lead: Customer Experience & Operations

Vans; Aurora (OH); On-site; USD 24,108 - 33,062; Part time

Benefits offered by this job

Sales incentives

Annual incentive plan

Job summary

The North Face in Aurora, OH is seeking a part-time Supervisor to support the store's leadership team, coach associates, and drive a best-in-class customer experience. You will help maximize profitability, maintain standards, and mentor a diverse team in a fast-paced retail setting.

Ideal candidates have 1+ years in retail leadership, a high school diploma or equivalent, and strong communication skills. This role emphasizes teamwork, flexibility, and delivering exceptional service in a dynamic

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on experience valued most.
• Proven ability to drive results through store teams and exceed sales & profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand/move throughout the store and perform physical tasks like bending/reaching/squatting/climbing ladders/lifting light-moderate weight.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and nurture a consumer-centric mindset.
• Coach and develop associates to deliver high levels of customer engagement.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations: organize inventory, process shipments, ensure product flow to sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and product replenishment aligned with brand directives.
• Support inventory integrity through shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment.

Skills

Customer engagement

Coaching

Communication

Leadership

Education

High School Diploma or equivalent

Tools

Retail software tools

Word processing

Spreadsheets

Job description

The North Face in Aurora, OH is seeking a part-time Supervisor to support the store's leadership team, coach associates, and drive a best-in-class customer experience. You will help maximize profitability, maintain standards, and mentor a diverse team in a fast-paced retail setting.

Ideal candidates have 1+ years in retail leadership, a high school diploma or equivalent, and strong communication skills. This role emphasizes teamwork, flexibility, and delivering exceptional service in a dynamic