Retail Team Lead — Customer Experience & Growth

Knitwell Group; Georgia; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development and careerAdv

Community philanthropy partnerships

Job summary

WHBM is seeking an Assistant Manager to support the Store Manager in leading the team, building community connections, and delivering a seamless customer experience that reflects our culture of hospitality.

The role requires 3 years of retail management experience, flexible availability including nights and weekends, and a strong focus on ownership and team development. Join us to drive financial goals while maintaining brand standards and community outreach.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability — including nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products and lift/carry up to 50 pounds.
• Operate the register and manage store operations.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Retail management

Team leadership

Customer service

Ownership / initiative

Job description

WHBM is seeking an Assistant Manager to support the Store Manager in leading the team, building community connections, and delivering a seamless customer experience that reflects our culture of hospitality.

The role requires 3 years of retail management experience, flexible availability including nights and weekends, and a strong focus on ownership and team development. Join us to drive financial goals while maintaining brand standards and community outreach.