Retail Team Lead & Customer Experience Coach

Brobston Group LLC; Greenwich (CT); On-site; USD 52,000 - 72,000; Full time

Job summary

Brobston Group LLC is seeking an Assistant Store Manager in Greenwich, CT to support the Store Manager in achieving sales and service targets while improving store operations. You will help lead and develop the store team, maintain merchandising standards, and coordinate with HR.

The role requires hands-on retail leadership and flexibility for nights, weekends, and holidays. You will collaborate with training teams to set weekly and monthly objectives and ensure employees deliver a high level of

Qualifications

• Requires hands-on retail leadership with proven ability to lead and develop a team.
• Strong customer service focus and clienteling skills are essential.
• Professional verbal and written communication skills with flexibility for nights, weekends, and holidays.

Responsibilities

• Lead and develop a professional store team to achieve sales and service goals.
• Collaborate with training teams and set weekly/monthly objectives for the team.
• Ensure employees present professionally and deliver high levels of customer service.
• Maintain merchandising presentation per visual guidelines.
• Coordinate with support departments and HR on policies and development planning.
• Perform other duties as assigned by the Store Manager.

Skills

Leadership

Customer service

Communication

Coaching

Clienteling

Job description

Brobston Group LLC is seeking an Assistant Store Manager in Greenwich, CT to support the Store Manager in achieving sales and service targets while improving store operations. You will help lead and develop the store team, maintain merchandising standards, and coordinate with HR.

The role requires hands-on retail leadership and flexibility for nights, weekends, and holidays. You will collaborate with training teams to set weekly and monthly objectives and ensure employees deliver a high level of