Retail Team Lead - Customer Experience & Brand Standards

Orlando Bathing Suit; Mission Viejo (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Benefits for eligible associates

Job summary

Everything But Water is seeking a Key Holder at Shops at Mission Viejo to support the store team with exceptional customer service and brand standards.

You will work closely with the Store Manager to ensure proper shift coverage, mentor Sales Associates, and uphold a welcoming, fashion-forward environment that drives sales and customer satisfaction.

Join a fashion-focused retailer offering competitive pay of $21–$23 per hour plus benefits such as a 401(k) plan and staff merchandise discounts.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be fluent in English (speak, read, write).
• Must be 18 years of age or older.
• Standing/walking for an eight-hour shift; ladder; lift 15 pounds.

Responsibilities

• Support Store Manager and Assistant Store Manager to cover shifts and supervise Sales Associates when needed.
• Consistently deliver exceptional customer service by using the company's selling model.
• Maintain brand standards around cleanliness, organization, and visuals.
• Understand sales goals and align behaviors accordingly.

Skills

Retail sales

Supervisory

Customer service

Interpersonal skills

Communication

English fluent

Availability nights weekends

Physical stamina

Age 18+

Job description

Everything But Water is seeking a Key Holder at Shops at Mission Viejo to support the store team with exceptional customer service and brand standards.

You will work closely with the Store Manager to ensure proper shift coverage, mentor Sales Associates, and uphold a welcoming, fashion-forward environment that drives sales and customer satisfaction.

Join a fashion-focused retailer offering competitive pay of $21–$23 per hour plus benefits such as a 401(k) plan and staff merchandise discounts.