Retail Team Lead

Goodwill of Western Missouri & Eastern Kansas; Leawood (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading non-profit organization is seeking a Retail Team Lead to oversee daily operations in Leawood, KS. The ideal candidate will have strong leadership skills and experience in customer service, thriving in a mission-driven environment that supports local communities. Competitive hourly pay with responsibilities including training staff, managing store security, ensuring compliance, and leading efforts to maximize sales and productivity.

Qualifications

• Minimum 6 months experience in supervision.
• Comfort with handling cash and operation of a cash register.
• Understanding of safety requirements in a retail environment.

Responsibilities

• Assist with the direction of daily workflow in the store.
• Lead personnel to complete job duties effectively.
• Ensure high levels of customer service and compliance.

Skills

Leadership

Customer Service

Problem Solving

Education

High school diploma or equivalent

Tools

POS systems

Windows environment

Internet usage

Job description

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Goodwill of Western Missouri & Eastern Kansas provided pay range

This range is provided by Goodwill of Western Missouri & Eastern Kansas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Goodwill of Western Missouri & Eastern Kansas has a rich, 125 year+ history.

Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That’s why 88¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.

Visit www.mokangoodwill.org to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Lead is responsible for assisting with the direction of the day-to-day workflow of the front and back of the store. The Team Lead has limited supervisory capacity in the absence of all other store management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Making bank deposits, as required
• Maintaining appropriate security of cash and keys
• Open and close store as necessary
• Leading personnel in the daily completion of job duties
• Ensuring compliance to policies and procedures
• Ensuring a high level of customer service both front and back
• Ensuring quick placement of high-quality, processed goods to the sales floor
• Meeting production numbers as set by divisional management
• Ensuring loss prevention and process flow guidelines are followed
• Ensuring work stations are properly stocked and staffed to meet production goals
• Ensuring staff performs duties according to safety expectations and procedures
• Ensuring the physical safety of the back room and sales floor
• Communicating safety issues and concerns to ensure quick resolution
  
  
  

Qualification

The Team Lead will be a proven leader with the following:

• The incumbent should have a minimum of 6 months experience in supervision
• High school diploma or equivalent is preferred.
• Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;
  
  
  

POS at cash register

Windows environment and internet use

On-line training and web-based meetings

• Familiarity with safety requirements in a warehouse/retail environment
• Commitment to mission of the organization
• Comfort with handling cash and operation of a cash register
• Understanding of the importance of the donor process and how it supports the mission
• Confidence in their ability to lead others
• Strong work ethic, character and integrity
• Solid judgment and common sense in decision making
• A positive, supportive attitude to staff and customers
• Recognition of and avoidance of any conflict of interest with staff, product or customers
• Effective, appropriate and professional communication and demeanor
• Recognition of and adherence to a higher standard as a team leader
• Ability to effectively handle difficult customer issues

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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