Retail Team Lead

Goodwill Houston; Cypress (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Team Lead to enhance store operations and customer service. In this dynamic role, you'll manage daily activities, train team members, and ensure exceptional customer experiences. Your leadership will help maintain efficient operations while fostering a positive team environment. If you thrive in a fast-paced setting and have a passion for retail, this opportunity is perfect for you. Join a mission-driven organization that empowers individuals and communities through the power of work.

Qualifications

• 1-2 years of retail sales experience preferred.
• Management experience of 1+ years preferred.
• Ability to communicate well with various personalities.

Responsibilities

• Assist with daily operations and management of the store.
• Supervise and train team members.
• Ensure proper handling of donations and inventory.

Skills

Retail Sales Experience

Management Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Point of Sale Systems

Basic Computer Skills

Job description

Job Title: Retail Team Lead
Department: Donated Goods Program (DGP)
Reports To: Store Manager
FLSA Status: Non-Exempt
Payrate: $16.00

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day-to-day store operations.
• Manage and influence team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience preferred.
• Management/Supervisor experience of one (1) or more years preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Physical Requirements/Work Environment:

The ability to continuously stand/walk for the duration of the shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift up to 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that job functions may change, and I may be transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of the position with or without accommodation.