Retail Team Lead

Goodwill Industries of Houston; League City (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Team Lead to enhance store operations and customer service. This role involves managing day-to-day activities, training team members, and ensuring efficient processing of donations. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a mission-driven organization that connects people and communities, making a positive impact through the power of work. If you're passionate about retail and want to lead a dedicated team, this opportunity is perfect for you!

Qualifications

• 1-2 years of retail sales experience preferred.
• Management experience of 1+ years preferred.

Responsibilities

• Assist with day-to-day operations and management of the store.
• Supervise and train Team Members.

Skills

Retail Sales Experience

Management/Supervisor Skills

Effective Communication

Time Management

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Basic Computer Skills

Job description

Job Title:

Retail Team Lead

Department:

Donated Goods Retail (DGR)

Reports To:

Store Manager

FLSA Status:

Non-Exempt

Payrate:

$16.00

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Store Manager and District Director, the Retail Team Lead (RTL) will assist with the day-to-day operations and management of the store and donation area. The goal is to ensure efficient and cost-effective operations through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountability at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure proper handling and processing of incoming donations according to GWH policies and procedures.
• Help ensure timely rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Perform other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain safety standards, keep work areas neat and clean, and ensure clear pathways to fire exits.
• Follow all local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience preferred.
• Management/Supervisor experience of one (1) or more years preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Effective communication skills with diverse personalities.
• Flexibility to work various shifts, including holidays, evenings, overnights, and weekends.
• Reliable transportation required.

Physical Requirements/Work Environment:

Ability to stand/walk continuously during shifts, push/pull frequently, bend/stoop/crawl/kneel/reach above shoulders, climb ladders, and lift up to 40 lbs.

Indoor environment with exposure to outside temperatures; moderate noise levels.

I understand this job description and am expected to complete all duties. I acknowledge that job functions may change and I may be transferred at management's discretion.

I have read this job description and am capable of performing the essential functions with or without accommodations.