Retail Team Lead

Goodwill Houston; Humble (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Team Lead to enhance store operations and drive team performance. This role involves managing day-to-day activities, ensuring exceptional customer service, and overseeing the processing of donations. The ideal candidate will have a strong background in retail management and a passion for community service, contributing to the mission of empowering individuals through work. Join a dynamic team that values growth, teamwork, and the transformative power of employment.

Qualifications

• 1-2 years of retail sales experience preferred.
• Management experience of 1+ years preferred.

Responsibilities

• Assist with day-to-day operations and management of the store.
• Supervise and train Team Members for effective performance.

Skills

Retail Sales Experience

Management/Supervisor Experience

Customer Service

Time Management

Communication Skills

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

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Job Title:

Retail Team Lead

Department:

Donated Goods Retail (DGR)

Reports To:

Store Manager

FLSA Status:

Non-Exempt

Payrate:

$16.00

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day-to-day store operations.
• Manage and influence team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience preferred.
• Management/Supervisor experience of one (1) or more years preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule including holidays, evenings, overnight, and weekends.
• Must have reliable transportation.

Key Performing Indicators (KPI):

• Transaction Value (District vs. Goal)
• Donor Value (District vs. Budget)
• Donors Integrity and Growth (District vs. Budget)
• Budget Sales vs. Actual Sales (District vs. Budget)
• Payroll as a Percent of Revenue (District vs. Goal)
• Budgeted Profit vs. Actual Profit (District vs. Goal)
• Retention Rate (Annual leadership retention vs. LY, new hires, and overall retention)
• Customer Service ratings from team, secret shoppers, and donors
• Change Roundup as a % of Transaction (>30%) and higher than previous year
• Active employees with zero hours vs. goal (0-28+ days)

Physical Requirements/Work Environment:

Ability to stand/walk continuously during shifts, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, climb ladders, and lift up to 40 lbs. (e.g., fixture parts, cartons).

Indoor environment with exposure to outside temperatures. Moderate noise level.

I understand and accept the job description and requirements, including the possibility of changing roles or locations at management's discretion. I confirm I can perform essential functions with or without accommodations.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Non-profit Organizations