Retail Support Specialist

NWA Daily LLC; Rogers (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Paid maternity and paternity leave

Employee Assistance Program

Job summary

Generations Bank is seeking a Retail Support Specialist in Rogers, AR. This onsite, full-time role focuses on delivering exceptional customer service, supporting retail staff via phone, email, and Teams, and ensuring accurate bank product knowledge and efficient back-office operations.

The position emphasizes compliance with policies and procedures, strong communication, and a collaborative, professional work environment that supports career development.

Qualifications

• High school diploma or GED; 2+ years in customer service or retail operations.
• Valid driver's license and vehicle if driving duties are required.
• Ability to meet the essential physical and mental demands of the job as listed in the description.

Responsibilities

• Provide frontline support to retail staff and customers via phone, email, and Teams.
• Maintain knowledge of bank products, services and systems to assist staff accurately.
• Perform operational/back-office tasks including research, document imaging, scanning and indexing.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High school diploma or GED

Tools

MS Teams

Job description

3503 South 55th Street suite 103, Rogers, AR, USA

Hourly

Full Time

Join Generations Bank as a Full-Time Retail Support Specialist in Rogers, AR, where you'll play a vital role in enhancing customer experiences and building lasting relationships. This onsite position offers the unique opportunity to work closely with a team dedicated to delivering exceptional service in the banking industry. You'll engage directly with clients, ensuring their needs are met with professionalism and efficiency. As part of our customer-focused culture, you'll contribute to a dynamic work environment that values communication and accountability. The chance to make a meaningful difference in the lives of our customers while developing your career in a supportive atmosphere makes this role truly exciting.

You will be offered great benefits such as

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Paid maternity and paternity leave
• Employee Assistance Program

WHAT DOES A Retail Support Specialist DO?

Provides frontline support to retail staff and customers via phone, email, and Teams, including backup support for the Customer Support Department as needed.

Maintains strong working knowledge of Bank products, services, and systems to deliver accurate, confident assistance to retail staff.

Performs a wide range of operational and back-office functions, including research, teller system support, document imaging, scanning, indexing, and unposted item repair.

Completes customer maintenance and digital banking services such as account updates, online and business eBanking setup, password resets, self-enrollment approvals, and online account opening decisions.

Supports debit card, cash management, transfer services, fee adjustments, wire processing, basic IRA functions, CDs, corporate accounts, and safe deposit box maintenance.

Prepares and issues internal correspondence, completes routine clerical and administrative duties, maintains reports, and responds to retail email requests.

Ensures compliance with all Bank policies, procedures, safety standards, and applicable state and federal regulations, including BSA, EEO, OSHA, and diversity and inclusion standards.

Participates in training, assists with special projects, provides departmental coverage during absences or high-volume periods, and consistently demonstrates professionalism, integrity, and respect for others.

Are you the Retail Support Specialist we're looking for?

To excel as a Retail Support Specialist at Generations Bank, a strong foundation in customer service and communication skills is essential. You must be adept at problem-solving, demonstrating the ability to quickly identify and resolve issues as they arise in retail operations. Attention to detail is crucial, as accuracy in handling inquiries and processes directly impacts customer satisfaction. Additionally, strong interpersonal skills will enable you to build trust and rapport with retail staff and clients alike.

Being adaptable and willing to learn will also be vital, as you will frequently engage with various banking procedures and programs. A proactive approach and the ability to work collaboratively within a team will further enhance your success in this role. Join us in creating a positive and efficient banking experience for our customers.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED) and/or 2 or more years of experience in customer service or retail operations

Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Ability to perform the essential physical and mental demands of the job as listed in the attached "Job Description."

Our team needs you!

If you have these qualities and meet the basic job requirements, we'd love to have you on our team.

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.