Loan Servicing Specialist - Rogers

Generations Bank; Rogers (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Maternity leave

Paternity leave

Job summary

Generations Bank in Rogers, AR seeks a Full-Time Loan Servicing Specialist to deliver outstanding customer service throughout the loan processing journey. This onsite role partners with customers and uses cutting-edge financial software to support compliance and accurate data handling.

You will board loans, perform QA and balancing, manage escrow and documentation, and provide cross-functional support to lending teams.

Qualifications

• Excellent customer service abilities and strong interpersonal abilities.
• Ability to analyze loan documents and ensure regulatory compliance.
• Detail-oriented with strong data-management and record-keeping skills.

Responsibilities

• Board completed loans into the bank's host system with accurate data (collateral, UCC, borrowing bases, appraisals).
• Perform QA by auditing loan documents, collateral perfection, and insurance tracking for compliance.
• Manage loan payments, balancing, and general ledger reconciliations; resolve daily G/L outages.
• Oversee escrow files, vendor payments, and exception tracking in specialist software.
• Maintain electronic and physical loan files with indexing and verification for completeness.
• Provide cross-functional support to lending staff and processing teams.

Skills

Customer service

Interpersonal skills

Analytical thinking

Education

High school diploma

Tools

Financial software

Job description

Join our dynamic team at Generations Bank in Rogers as a Full-Time Loan Servicing Specialist, where your contributions truly matter. This onsite role offers a unique opportunity to engage directly with our valued customers, ensuring they receive top-notch customer service throughout the loan processing journey. You’ll work closely with cutting-edge financial software and gain insights into financial regulations that shape our industry, empowering you to build strong relationships with clients. The stimulating environment fosters accountability and communication, allowing you to collaborate with passionate professionals who share your commitment to stewardship.

You’ll play a vital role in helping clients navigate their financial decisions, making each day rewarding and impactful. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and paid maternity and paternity leave. Step into an exciting career that emphasizes flexibility while cultivating your expertise in loan servicing and join us in transforming the banking experience for our community.

What makes Generations Bank different?

We prioritize a diverse and talented group of people who bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they’re at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values

• Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn’t optional.
• Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
• Communication: We believe in proactively sharing ideas and information.
• Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

What's a day in the life of a loan servicing specialist?

Responsibilities

• Loan Boarding & System Management: Execute the accurate boarding of completed loans onto the bank's host system, managing critical data including collateral, UCC information, borrowing bases, and appraisals.
• Quality Assurance & Auditing: Perform rigorous QA by auditing loan documentation, collateral perfection, and insurance tracking to ensure compliance and accuracy.
• Financial Servicing & Balancing: Manage complex payment processing, account balancing, and general ledger reconciliations, including the resolution of daily G/L outages and participation account maintenance.
• Escrow & Exception Administration: Oversee the full lifecycle of escrow files-including analysis, vendor payments, and notifications-while managing exception tracking through specialized software.
• Records & Documentation Integrity: Maintain electronic and physical loan files using FCM systems, ensuring all required documents are scanned, indexed, and verified for completeness.
• Cross-Functional Support: Provide technical and administrative support to lending staff, loan assistants, and processing teams, assisting with data research, clean-up, and collateral releases.

Communication is key, as you'll collaborate with team members to resolve any issues and enhance the customer experience. You'll also be responsible for maintaining meticulous records and documentation to ensure accountability in all transactions. Expect to work Monday through Friday from 8 AM to 5 PM, allowing for a structured yet flexible work environment.

Requirements for this loan servicing specialist job

To thrive as a Loan Servicing Specialist at Generations Bank, you will need a blend of strong interpersonal and analytical skills. Excellent customer service abilities are essential, as you will be the first point of contact for clients navigating the loan processing experience. A keen attention to detail will help you accurately assess loan applications and ensure compliance with financial regulations.

What are the requirements?

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Basic qualifications - you must have these to be considered for this role:

• High school diploma or equivalent (GED)
• Ability to perform the essential functions, mental, and physical demands of the job as listed in the Full Job Description.
• Valid driver's license and the ability to travel to bank locations if necessary