Banking Retail Support Specialist — Customer Care Pro

NWA Daily LLC; Rogers (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Paid maternity and paternity leave

Employee Assistance Program

Job summary

Generations Bank is seeking a Retail Support Specialist in Rogers, AR. This onsite, full-time role focuses on delivering exceptional customer service, supporting retail staff via phone, email, and Teams, and ensuring accurate bank product knowledge and efficient back-office operations.

The position emphasizes compliance with policies and procedures, strong communication, and a collaborative, professional work environment that supports career development.

Qualifications

• High school diploma or GED; 2+ years in customer service or retail operations.
• Valid driver's license and vehicle if driving duties are required.
• Ability to meet the essential physical and mental demands of the job as listed in the description.

Responsibilities

• Provide frontline support to retail staff and customers via phone, email, and Teams.
• Maintain knowledge of bank products, services and systems to assist staff accurately.
• Perform operational/back-office tasks including research, document imaging, scanning and indexing.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High school diploma or GED

Tools

MS Teams

Job description

Generations Bank is seeking a Retail Support Specialist in Rogers, AR. This onsite, full-time role focuses on delivering exceptional customer service, supporting retail staff via phone, email, and Teams, and ensuring accurate bank product knowledge and efficient back-office operations.

The position emphasizes compliance with policies and procedures, strong communication, and a collaborative, professional work environment that supports career development.