Senior Retail Banker - Rogers (floater)

Generations Bank; Rogers (AR); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Paid Time Off (PTO)

Paid maternity and paternity leave

Job summary

Generations Bank in Rogers, AR is hiring a Senior Retail Banker to establish relationships with customers while supporting branch performance. The role involves recommending bank products, executing transactions, and maintaining operations during the Branch Manager's absence.

This position requires a strong customer service background and at least 3 years of retail banking experience. Join a team that prioritizes accountability and communication while serving the community.

Qualifications

• 5+ years of customer service experience.
• 3+ years of retail banking experience.
• Valid driver's license and ability to travel.

Responsibilities

• Build and deepen customer relationships.
• Recommend bank products and services.
• Execute banking transactions accurately.
• Support branch operations.

Skills

Customer service

Retail banking

Relationship building

Education

High school diploma or GED

Job description

Role Summary

As a Senior Retail Banker - Rogers, you will serve as a trusted point of contact for consumer and business customers, helping align financial needs with appropriate bank products and services. This role supports branch performance through consistent service quality and sound operational judgment.

NOTE: this role is based in Rogers but will be a floater role that will travel to different Northwest Arkansas branches as business needs dictate.

What Makes Generations Bank Different?

We prioritize a diverse and talented group of people who bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

CORE VALUES:

• Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
• Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
• Communication: We believe in proactively sharing ideas and information.
• Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

What Does a Senior Retail Banker Do?

Key responsibilities include:

• Build and deepen customer relationships through consultative conversations
• Recommend solutions across the Bank’s product and service offerings
• Execute retail banking transactions accurately and in accordance with policy
• Support branch operations and step into operational coverage when the Branch Manager is away
• Maintain thorough documentation and comply with all applicable procedures and regulations

A Typical WorkDay

Your day is spent onsite in Rogers, AR during normal business hours, balancing customer conversations with the steady rhythm of branch activity. You’ll greet familiar faces, learn what has changed in a customer’s goals, and document next steps with care. Between appointments, you’ll coordinate with colleagues to keep workflows moving smoothly and ensure details are handled accurately. When the Branch Manager is out, you’ll provide operational continuity—keeping the branch organized, responsive, and aligned with established standards through the close of business.

What Are The Requirements?

BASIC QUALIFICATIONS – candidates must have these to be considered for this role:

• High school diploma or general education degree (GED).
• 5 or more years of customer service.
• 3 or more years of retail banking experience.
• Ability to perform the essential physical and mental demands listed.
• Valid driver's license and the ability to travel to bank locations if necessary

Total Rewards

Medical, Dental, and Vision coverage; 401(k); Life Insurance; Flexible Spending Account (FSA); Competitive Salary; Paid Time Off (PTO); Paid maternity and paternity leave; and Employee Assistance Programs (EAP) to support your well-being.

Apply today to be considered for the Senior Retail Banker!

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.