Retail Support Pro: Elevate Customer Care & Tech Help

DSI; St. Louis (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Insurance (Medical/Dental/Vision/Life)

401k with employer matching

Paid vacation & sick days

Profit sharing

AT&T discount

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist with billing inquiries, account updates, device support, and service concerns while maintaining professionalism in high-volume environments.

You’ll act as the in-store AT&T expert, collaborate with cross-functional teams, and ensure accurate documentation and adherence to policies.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Tools

Systems navigation

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist with billing inquiries, account updates, device support, and service concerns while maintaining professionalism in high-volume environments.

You’ll act as the in-store AT&T expert, collaborate with cross-functional teams, and ensure accurate documentation and adherence to policies.