Retail Support & Merchandising Associate

Chico's FAS, Inc.; Richmond (VA); On-site; USD 17,591 - 21,972; Full time

Job summary

Chico's FAS, Inc. in Richmond, VA is seeking a Support Associate to uphold a customer- and product-focused sales culture. You will handle merchandise, stock processing, and stockroom organization, ensuring items are properly stored and replenished on the sales floor.

The role supports MAPS customer service principles, assists with visual merchandising, pricing changes, and signage. It requires standing for most of the shift and a flexible schedule that includes nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent is required.
• Previous stock or cashier experience preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to company technology.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store‑to‑store transfers and Locate requests.
• Ensures visual packet materials, props and signage are received and processed in a timely manner and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Supports MAPS principles and standards through strong operational processes that support a cohesive omni‑channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Communication

Customer service

Organizational skills

Technology aptitude

Teamwork

Attendance

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. in Richmond, VA is seeking a Support Associate to uphold a customer- and product-focused sales culture. You will handle merchandise, stock processing, and stockroom organization, ensuring items are properly stored and replenished on the sales floor.

The role supports MAPS customer service principles, assists with visual merchandising, pricing changes, and signage. It requires standing for most of the shift and a flexible schedule that includes nights, weekends, and holidays.