Retail Supervisor (SoFi Stadium)

asmglobal; California (MO); On-site; USD 33,000 - 39,000; Full time

Job summary

Legends Global is seeking a Merchandise Operations role at SoFi Stadium. The position focuses on assisting merchandise operations, enhancing the customer experience, and supporting cost-reduction and revenue-growth initiatives within a high-energy venue.

Responsibilities include inventory control, supervising staff, ensuring POS accuracy in a cashless venue, and developing programs to improve customer satisfaction. Must be able to stand long hours and work nights, weekends, and holidays.

Qualifications

• 18+ years of age required.
• 3 years merchandise experience preferred.
• Ability to work in a team environment and move fast.
• Must be able to walk/stand for extended periods.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Perform inventory and maintain proper levels at SoFi Stadium.
• Supervise assigned personnel and develop team members.
• Ensure cashless venue POS procedures are followed.
• Communicate goals and provide feedback for performance improvements.
• Develop programs to increase customer satisfaction in the stadium.
• Set up displays and merchandise to attract customers.

Skills

Merchandise experience

Customer service

Teamwork

Communication skills

Physical stamina

Education

High school diploma or equivalent

Some college preferred

Job description

The Role:

Assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience.

Company Overview:

LEGENDS GLOBAL

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality.

Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Responsibilities

• Perform inventory & maintain proper inventory levels throughout SoFi Stadium.
• Supervise assigned personnel, discipline, evaluate performance, and develop each employee to his/her potential.
• Ensure proper POS procedures are in effect at all times in a cashless venue.
• Manage performance of employees by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback.
• Assist in the development of programs that result in increased customer satisfaction at SoFi Stadium.
• Work with visual displays and merchandising of stands. Setting up displays to best attract customers' attention.
• Maintain product and service quality standards and anticipate customer needs/concerns
• Perform other related duties, tasks, and responsibilities as required.

Qualifications

• All applicants must be at least 18 years of age
• 3 years merchandise experience preferred
• Able to work in a team environment, move fast, and act on assigned duties
• Ability to walk and stand for extended periods of time
• Must be flexible to work all First Energy Stadium events including late nights, weekends and holidays.
• Energetic, self-motivated, friendly personality, and excellent guest services skills are required
• Must be able to work in a fast paced and continuously changing environment
• Must be able to work fluently in English
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.
• High school diploma or equivalent. Some college preferred

Hourly rate: $25.75 ph

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Behaviors

Preferred

Team Player

:Works well as a member of a group

Loyal

:Shows firm and constant support to a cause

Leader

:Inspires teammates to follow them

Innovative

:Consistently introduces new ideas and demonstrates original thinking

Functional Expert

:Considered a thought leader on a subject

Enthusiastic

:Shows intense and eager enjoyment and interest

Detail Oriented

:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

:Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rightsnotice from the Department of Labor.