Retail Supervisor - One World Observatory (NYC)

Legends OWO, LLC; United States; On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401(k)

Job summary

Legends Global operates the One World Observatory retail space and seeks a dedicated Retail Supervisor to oversee daily operations and staff. You will ensure outstanding guest service while managing inventory, training, and store standards.

Location is on-site in New York City; the role requires energic leadership, strong communication, and a commitment to safety and brand guidelines. Compensation reflects retail leadership responsibilities in a premier venue.

Qualifications

• 1–2 years experience in a like/similar role.
• Associate’s degree or equivalent skill-based training.
• Prior experience in guest-facing service within hospitality/attraction space.

Responsibilities

• Supervise and direct retail team members while engaging with guests
• Maintain and control inventory to support sales goals
• Develop, communicate, and enforce service and performance standards for team members
• Manage monthly inventory counts
• Provide knowledgeable, enthusiastic service to guests regarding products and NYC attractions
• Maintain a clean, organized workspace including opening/closing procedures
• Monitor the condition of retail equipment and POS systems, report damage
• Support guest navigation through the retail space and One World Observatory experience
• Model professional appearance in line with company standards
• Lead, coach, and motivate retail associates to achieve sales and guest service goals
• Conduct on-the-job training in product knowledge, POS operation, and guest engagement
• Ensure the sales floor is stocked, organized, and on-brand
• Oversee inventory receiving, tagging, restocking, and shrinkage prevention
• Ensure compliance with company policies including safety and loss prevention
• Engage guests proactively to enhance the experience

Skills

Attention to detail

Customer service

English proficiency

Team leadership

Time management

Education

Associate’s degree or equivalent

Tools

POS systems

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you.

One World Observatory | positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

THE ROLE

The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Supervise and direct retail team members while maintaining active engagement with guests
• Maintain and control inventory to ensure stock levels support sales goals
• Develop, communicate, and enforce service and performance standards for team members
• Manage monthly inventory counts
• Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
• Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations
• Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
• Support guest navigation through the retail space and the overall One World Observatory experience
• Model personal hygiene practices and a professional appearance in line with company standards

SUPERVISORY RESPONSIBILITIES

• Lead, coach, and motivate retail associates to achieve sales and guest service goals
• Conduct on-the-job training in product knowledge, POS operation, and guest engagement
• Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards
• Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
• Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
• Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
• Ensure compliance with Legends Global’s HR Policy & Procedure Manual

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• 1 – 2 years’ experience in a like/similar role
• Associate’s degree or equivalent skill-based training
• Prior experience working in a guest facing service role within the hospitality and/or attraction space

SKILLS AND ABILITIES

• Strong attention to detail with exceptional organizational and time management skills
• Proficiency in reading, writing, and speaking English to communicate with guests and management
• Excellent guest service skills with a professional, welcoming demeanor
• Effective listening and ability to take direction from management
• Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Reliable attendance and punctuality
• Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

COMPENSATION

$25/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k)

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.