Supervisor - 12 Hours

Bestway-Group; Village of New Hyde Park (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Bestway-Group is seeking a motivated Store Supervisor to lead daily operations and deliver outstanding customer service in our retail environment. You will ensure brand standards, train team members, and uphold store controls while driving promotional initiatives.

The role requires strong communication, decision-making, and multitasking abilities across a fast-paced store setting, with shifts from early morning to evening across seven days.

Qualifications

• Excellent communication and interpersonal skills.
• Strong decision-making and leadership of a small team.
• Ability to delegate tasks effectively and supervise multiple activities.
• Proven ability to multitask and stay organized under pressure.
• Customer service oriented with a focus on store experience.
• Flexible to work shifts across the trading day including weekends.

Responsibilities

• Provide first class customer service to shoppers.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues and provide guidance.
• Build relationships with the local community and represent the brand.
• Ensure company policies and procedures are followed.
• Upsell and promote promotions across the store.
• Provide training to new team members.
• Continuously improve product knowledge for staff.
• Work flexible shift patterns (6am–10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Communication

Decision making

Delegation

Multitasking

Customer service

Flexibility

Job description

We have a fantastic opportunity for an ambitious, confident, and passionate Supervisor to join ourStore.

We offer a wide range of career paths that you will find rewarding, challenging and you'll meet a great team of people on the way.

Your main responsibilities

• Provide first class customer service
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Ensure Company Policies and Procedures are being always followed and adhered to
• Upsell and promote our company wide promotions
• Provide training to new members of the team
• Continually advance your product knowledge and that of other employees
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm)
• Ensure store control guidelines are followed by all team members

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities - to prioritise and multitask
• Flexibility, as we trade 7 days a week

So if you love to work in a fast-paced retail environment and desire to be part of a great business, then we want to hear from you!