Retail Supervisor — IceDen Team Shop Lead

Florida Panthers; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Florida Panthers IceDen in Coral Springs, FL, seeks a Retail Supervisor to lead daily in-venue retail operations and drive customer experience. You will oversee staff, coordinate inventories, and ensure smooth sales processes while providing expert skate and equipment fittings.

Reporting to the Retail Manager, this full-time, on-site role requires weekend availability and a proactive, customer-focused approach to merchandise and guest satisfaction.

Qualifications

• Supervisory experience in a retail environment.
• Retail experience with a focus on customer service.
• Knowledge of hockey/figure skating equipment fitting and repairs.
• Highly organized with ability to multitask.
• Capable of leading in a high-stress environment.
• Strong interpersonal communication skills.
• Familiar with operating a point of sale system.

Responsibilities

• Assist in overall in-venue retail operations at the Ice Den.
• Drive sales initiatives and customer engagement.
• Use reports to support loss prevention and merchandise reordering.
• Maintain the pro-shop merchandising and cleanliness.
• Train staff on operations, fittings, skate sharpening, and repairs.
• Recruit, hire, train, and manage staff.
• Coordinate invoices, budgets, and purchasing.
• Schedule and payroll management.
• Weekend availability.
• Supervise retail sales associates.
• Process sales at the point of sale.
• Ensure cash drawer accuracy.
• Greet and assist guests.
• Assist guests with equipment sizing.
• Sharpen skates and repair equipment.
• Assist guests with purchasing decisions.
• Additional projects and events as assigned.

Skills

Supervisory experience

Retail experience

Equipment fittings/ repairs knowledge

Highly organized with multitasking

Decision making in fast-paced env

Interpersonal communication

Point of sale system familiarity

Tools

Point of Sale system

Job description

Florida Panthers IceDen in Coral Springs, FL, seeks a Retail Supervisor to lead daily in-venue retail operations and drive customer experience. You will oversee staff, coordinate inventories, and ensure smooth sales processes while providing expert skate and equipment fittings.

Reporting to the Retail Manager, this full-time, on-site role requires weekend availability and a proactive, customer-focused approach to merchandise and guest satisfaction.