Retail Supervisor

Florida Panthers; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Florida Panthers IceDen in Coral Springs, FL, seeks a Retail Supervisor to lead daily in-venue retail operations and drive customer experience. You will oversee staff, coordinate inventories, and ensure smooth sales processes while providing expert skate and equipment fittings.

Reporting to the Retail Manager, this full-time, on-site role requires weekend availability and a proactive, customer-focused approach to merchandise and guest satisfaction.

Qualifications

• Supervisory experience in a retail environment.
• Retail experience with a focus on customer service.
• Knowledge of hockey/figure skating equipment fitting and repairs.
• Highly organized with ability to multitask.
• Capable of leading in a high-stress environment.
• Strong interpersonal communication skills.
• Familiar with operating a point of sale system.

Responsibilities

• Assist in overall in-venue retail operations at the Ice Den.
• Drive sales initiatives and customer engagement.
• Use reports to support loss prevention and merchandise reordering.
• Maintain the pro-shop merchandising and cleanliness.
• Train staff on operations, fittings, skate sharpening, and repairs.
• Recruit, hire, train, and manage staff.
• Coordinate invoices, budgets, and purchasing.
• Schedule and payroll management.
• Weekend availability.
• Supervise retail sales associates.
• Process sales at the point of sale.
• Ensure cash drawer accuracy.
• Greet and assist guests.
• Assist guests with equipment sizing.
• Sharpen skates and repair equipment.
• Assist guests with purchasing decisions.
• Additional projects and events as assigned.

Skills

Supervisory experience

Retail experience

Equipment fittings/ repairs knowledge

Highly organized with multitasking

Decision making in fast-paced env

Interpersonal communication

Point of sale system familiarity

Tools

Point of Sale system

Job description

Organization Overview

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, \"Heroes Among Us\", honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Job Title: Retail Supervisor

Department: FLA TeamShop - IceDen

Reports To: Retail Manager

FLSA: Non-Exempt

Employment Type: Full-Time

Location: Florida Panthers IceDen, Coral Springs, FL

Job Summary

The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.

Essential Duties And Responsibilities

• Responsible for assisting in overall in venue retail at the Ice Den


• Drives sales and initiatives


• Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate


• Maintains pro-shop as merchandised


• Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs


• Responsible for assisting in the recruitment, hiring, training and management of staff


• Coordinate and manage invoices, billing, purchasing and tracking departmental budgets


• Oversee and manage scheduling and payroll


• Works weekends


• Supervises retail sales associates


• Processes sales on point of sale


• Responsible for maintaining accuracy of cash drawer


• Greets and assists guests


• Assists with fitting guests in hockey and figure skating equipment and finding correct sizes


• Sharpens skates and repairs equipment


• Assists guests with purchasing decisions


• Maintains cleanliness of all retail areas


• Additional projects tasks and events assigned

Qualifications

• Supervisory experience


• Retail experience


• Familiar with hockey and figure skating equipment fittings, repairs, and sharpening


• Must be highly organized with the ability to multi-task


• Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment


• Be able to make decisions in a fast-paced atmosphere


• Must have strong interpersonal communication skills


• Familiar with operating point of sale system

Position Type/Expected Hours Of Work

This is an hourly position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

About us & DEI

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.