Retail Sales Associate - IceDen

The Florida Panthers; Florida; On-site; USD 17,000 - 21,000; Part time

Job summary

The Florida Panthers IceDen retail team is seeking a friendly Retail Sales Associate to help guests explore jerseys, memorabilia, and gear. You will develop relationships with repeat customers and assist first-time buyers, driving sales while ensuring a positive guest experience at the IceDen.

This part-time role requires excellent communication, a professional appearance, and the ability to work in a fast-paced environment, including late nights, weekends, and holidays as needed at Florida

Qualifications

• General Customer Service experience preferred.
• Assisting customers with buying decisions encouraged.
• Strong sales and upselling skills.
• Experience monitoring inventory and preventing theft.
• Maintenance of store appearance and cleanliness.
• Comfortable in a fast-paced environment.

Responsibilities

• General Customer Service
• Assisting Customers with Buying Decisions
• Increasing Sales Volume
• Monitoring Inventory / Theft Prevention
• Maintaining Store Appearance

Skills

General Customer Service

Assisting Customers with Buying Deci s

Increasing Sales Volume

Monitoring Inventory / Theft Prevent

Maintaining Store Appearance

Hockey/Skating knowledge

Education

High School Diploma Preferred

Job description

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, \"Heroes Among Us\", honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Job Title: Retail Sales Associate - IceDen
Department: Florida Team Shop
Reports To: Manager, Retail Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Florida Panthers IceDen

Job Summary:

The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:

Essential Functions:

• General Customer Service
• Assisting Customers with Buying Decisions
• Increasing Sales Volume
• Monitoring Inventory / Theft Prevention
• Maintaining Store Appearance

Qualifications:

• Playing Experience in Hockey or Figure Skating preferred
• Knowledge of Hockey and/or figure skating equipment preferred
• High School Diploma Preferred
• Strong verbal and written communication skills
• Professional appearance and presentation
• Comfortable working in a fast-paced environment
• This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Position Type/Expected Hours of Work:

This is a Part-Time position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Florida Panthers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.