Retail Supervisor - IceDen Pro Shop Leader

The Florida Panthers; Florida; Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

The Florida Panthers IceDen in Coral Springs, FL is seeking a Retail Supervisor to lead our in-venue team. You will drive sales, train staff, and ensure superior guest service while maintaining our merchandise operations.

This hourly role requires weekend work and a hands-on leader who can optimize inventory, manage scheduling, and uphold the Panthers’ standards for customer experience.

Qualifications

• Supervisory experience.
• Familiar with hockey and figure skating equipment fittings, repairs, and sharpening.
• Must be highly organized with the ability to multi-task.
• Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment.
• Be able to make decisions in a fast-paced atmosphere.
• Must have strong interpersonal communication skills.
• Familiar with operating point of sale system.

Responsabilités

• Responsible for assisting in overall in venue retail at the Ice Den.
• Drives sales and initiatives.
• Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate.
• Maintains pro-shop as merchandised.
• Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs.
• Responsible for assisting in the recruitment, hiring, training and management of staff.
• Coordinate and manage invoices, billing, purchasing and tracking departmental budgets.
• Oversee and manage scheduling and payroll.
• Processes sales on point of sale.
• Responsible for maintaining accuracy of cash drawer.
• Greets and assists guests.
• Assists with fitting guests in hockey and figure skating equipment and finding correct sizes.
• Sharpens skates and repairs equipment.
• Assists guests with purchasing decisions.
• Maintains cleanliness of all retail areas.
• Additional projects tasks and events assigned.

Connaissances

Supervisory experience

Equipment fittings & sharpening

Highly organized

Self-starter with enthusiasm

Decision making

Interpersonal communication skills

Familiar with POS system

Description du poste

The Florida Panthers IceDen in Coral Springs, FL is seeking a Retail Supervisor to lead our in-venue team. You will drive sales, train staff, and ensure superior guest service while maintaining our merchandise operations.

This hourly role requires weekend work and a hands-on leader who can optimize inventory, manage scheduling, and uphold the Panthers’ standards for customer experience.