Retail Supervisor - Hershey Lodge

Hersheypark; Hershey, Northern (PA, KY); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical, Dental, Vision coverage

401K Contribution

Paid time off

Job summary

Hershey Lodge seeks a Retail Supervisor for the Sweet Memories gift shop to support the Retail Area Manager in daily operations and guest service. This full-time role leads part-time staff, manages inventory and displays, and helps meet revenue goals while delivering warm Hershey hospitality.

Benefits include free Hersheypark admission, employee discounts, medical/dental/vision coverage, a 401(k), paid time off, and other perks starting after eligibility.

Qualifications

• Minimum of 1 year of related experience.
• Industry Experience - Retail.
• 18 years of age or older.
• Completion of high school or GED.

Responsibilities

• Work with a team of part-time staff during shift; plan and assign daily tasks and responsibilities to meet customer needs and maintain store appearance standards.
• Ensure the store is stocked and assist with inventory management tasks to include placing product orders, completing inventory transfers, entering inventory markouts, and maintaining inventory integrity.
• Assist with inventory control and shrink prevention by following department SOPs.
• Monitor daily revenue to ensure the store is meeting financial objectives. Regularly communicate with the Area Manager regarding reorders and top selling items.
• Provide exceptional guest service through the proper training of new team members within your assigned store location.
• Resolve immediate guest concerns, investigate, and implement changes to correct and prevent recurring guest service issues.
• Maintain rapport with Front Desk and answer guest inquiries, in person and over the phone in a timely manner.
• Monitor employee hours and schedules to remain in compliance with child labor laws and ensure that all staff are preventing violations.
• Follow all cash handling procedures in accordance with Resorts Revenue Group SOPs.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Communication

Inventory management

Cash handling

Education

High School Diploma

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Retail Supervisors are responsible for assisting the Retail Area Manager in the overall day-to-day operations at Sweet Memories gift shop at the Hershey Lodge. Primary responsibilities include selling merchandise to guests, planning and implementing display changes, meeting or exceeding revenue goals, leading the training of new staff, maintaining inventory integrity, serving as the Supervisor-On-Duty for the Retail department, and assisting with personnel functions. Retail Supervisors will oversee the operations of Sweet Memories gift shop, provide friendly, efficient, and courteous service to all guests of the Hershey Lodge, and assist in achieving the department’s goals for the year.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Work with a team of part-time staff during shift; plan and assign daily tasks and responsibilities to meet customer needs and maintain store appearance standards.*
• Ensure the store is stocked and assist with inventory management tasks to include placing product orders, completing inventory transfers, entering inventory markouts, and maintaining inventory integrity.*
• Assist with inventory control and shrink prevention by following department SOPs.*
• Monitor daily revenue to ensure the store is meeting financial objectives. Regularly communicate with the Area Manager regarding reorders and top selling items.*
• Provide exceptional guest service through the proper training of new team members within your assigned store location.*
• Resolve immediate guest concerns, investigate, and implement changes to correct and prevent recurring guest service issues.*
• Maintain rapport with Front Desk and answer guest inquiries, in person and over the phone in a timely manner.*
• Monitor employee hours and schedules to remain in compliance with child labor laws and ensure that all staff are preventing violations.*
• Follow all cash handling procedures in accordance with Resorts Revenue Group SOPs.*
• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience
• Industry Experience - Retail
• 18 years of age or older
• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Must be friendly, upbeat, and work well with other employees.
• Must be able to work independently and within a team environment.
• Must be able to lead and direct a team of part-time staff to maintain inventory levels and complete daily tasks.
• Must be able to train and motivate team members to ensure quality results are achieved.
• Effective communication, problem solving, and organizational skills.
• Must display a positive attitude, eagerness to learn, and professional image representative of the property image.

Job Demands:

While performing the duties of this job, the employee is required to:

• Walking Frequent (34-66%)
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• Ability to work a flexible schedule including days, evenings, weekends and holidays. Schedule will rotate to cover hours of operation between 7:00 a.m. and 10:00 p.m.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.