Resort Sales Coordinator

Hersheypark; Hershey (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Employee discounts

Comprehensive benefits package

Job summary

Hershey Entertainment & Resorts Company seeks a full-time team member to support Resorts Sales managers in generating group revenue for Hershey Resorts. You will assist with sales docs, outreach, client relations, and on-site client support.

Join a premier hospitality group offering perks and a comprehensive benefits package, including medical, dental, and 401K, with opportunities to coordinate events and travel within Hershey’s properties.

Qualifications

• Minimum of 4 years of related experience.
• Industry experience - Sales/Marketing/Public Relations.
• 18 years of age or older.
• Must have a valid Driver's License.
• Completion of high school or GED.

Responsibilities

• Assist Resorts Sales managers with the creation and distribution of sales documentation (agreements, addendums, proposals, invoices).
• Assist prospecting efforts by phone and email and organize outreach.
• Assist client relations and customer service throughout the selling process.
• Communicate with internal and external partners to meet customer needs.
• Fulfill administrative duties for Resorts Sales including calls, emails, filing, and general tasks.
• Order and manage inventory for the office including supplies and equipment.
• Coordinate special events for the department, client events, and FAMs.
• Capture, log and document sales inquiries; follow up with potential clients.
• Assist on-site with clients, conduct property tours for prospects.
• Coordinate with Marketing to maintain Hershey Resorts information and website updates.
• Perform other duties as assigned.

Skills

Excel

Word

PowerPoint

Guest relations

Communication

Time management

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Delphi

Job description

Job Category: Sales, Marketing, and Communications

Requisition Number: RESOR004581

• Full-Time
• On-site

Locations

Showing 1 location

Hershey Lodge
Hershey, PA 17033, USA

Description

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

This position is responsible for supporting a team of Resorts Sales managers in order to generate group revenue for Hershey Resorts, including the Hershey Lodge, The Hotel Hershey, and the Hershey Country Club.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position)

• Assist Resorts Sales managers with the creation and distribution of sales documentation including function agreements, addendums, proposals, and invoices.*
• Assist Resorts Sales managers with prospecting, including organizing and conducting outreach efforts by phone and email.*
• Assist Resorts Sales managers with client relations and customer service throughout the selling process.*
• Communicate with internal and external partners to ensure all customer needs are met.*
• Fulfill administrative duties for Resorts Sales department including handling inbound calls, monitoring a group email inbox, filing, and other general administrative duties.*
• Order and manage inventory for the office, including office supplies, promotional products, and computer equipment.*
• Organize and coordinate special events for the department, client events, and Familiarization weekends (FAMs).*
• Assist Resorts Sales managers with capturing, logging and documenting sales inquiries and customer data. Follow up with potential clients.*
• Assist with on-site clients when a Resorts Sales manager is unavailable. Conduct property tours for prospective clients.
• Coordinate with Marketing to maintain accurate and up-to-date information for Hershey Resorts. Assist with updates to The Hershey Meetings website.
• Perform other duties as assigned.

Qualifications

• Minimum of 4 years of related experience.
• Industry Experience - Sales/Marketing/Public Relations
• 18 years of age or older.
• Must have a valid Drivers' License
• Completion of high school or GED

Knowledge, Skills, and Abilities

• Proficient use of Excel, Word, PowerPoint, and Delphi.
• Effective guest relations, communication, time management, and organizational skills.
• Ability to multi-task.
• Ability to work efficiently in a very high-volume, fast-paced environment.

Job Demands

• Reaching Forward Occasional (<33%)
• Climbing Stairs Occasional (<33%) (ft maximum height)
• Lifting Occasional (<33%) (lbs maximum weight)
• Reaching Overhead Occasional (<33%)
• Finger Dexterity Constant (>67%)
• Bending Occasional (<33%)
• Standing Frequent (34-66%)
• Walking Frequent (34-66%)
• This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.
• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.