Retail Supervisor - Full Time (Orl International II)

PUMA North America, Inc.; Orlando (FL); On-site; USD 60,173,568 - 68,769,792; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. operates a retail store in Orlando where the team delivers outstanding customer experiences and drives sales performance. You will contribute to achieving KPI targets while maintaining store profitability and a safe shopping environment.

This full-time role requires teamwork, strong communication, and adaptability to non-traditional hours, including weekends and evenings. The position offers a base pay with bonus and benefits, and opportunities for growth within the

Qualifications

• 1-2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups.
• Strong team player and excellent communication skills.
• Ability to learn quickly and adapt to retail software and MS Office.

Responsibilities

• Provide high standards of customer experience within the Store in line with PUMA Brand Values and service standards.
• Help store achieve or exceed sales, KPIs and profitability goals through planning, expense control and service.
• Assist Store Manager with recruiting, training and development of staff.
• Manage payroll control and scheduling to maintain profitability while delivering excellent service.
• Communicate merchandise opportunities to Store leadership.
• Support inventory and shrink goals through accurate counts and processes.
• Ensure compliance with store policies, procedures and safety standards.

Skills

Customer service

Sales goals

Communication skills

Team player

Learn quickly

MS Office

Retail software

Tools

MS Office

Retail software

Job description

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

• 1 - 2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law. For additional information, please contact: [e-mail]