Retail Supervisor - Full Time (Orlando Marketplace)

PUMA Group; Orlando (FL); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA Group is looking for a retail team member in Orlando, Florida, to deliver excellent customer service and achieve sales and KPI goals. The role requires 1-2 years of experience in retail, strong communication skills, and teamwork. Compensation ranges between $21.00 - $24.00 per hour plus bonuses and benefits, based on knowledge and experience. Join a global team with over 21,000 employees, dedicated to creating a safe and inclusive work environment.

Qualifications

• 1 – 2 years’ experience in a customer service-oriented retail environment.
• Proven ability to exceed sales goals.
• Ability to present information to large groups.

Responsibilities

• Ensure high standards of customer experience.
• Achieve sales, KPIs, and profitability goals.
• Assist in the recruitment and training of employees.

Skills

Customer service orientation

Sales goals exceeding

Teamwork

Communication skills

Basic computer skills

Tools

MS Office

Retail software

Job description

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts
• Responsible for handling and processing incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

YOUR TALENT

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.