Retail Supervisor – Food & Beverage Ops

Kiawah Island Golf Resort; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Exclusive discounts

Employee meals

Training programs

Recognition awards

Leadership development

Wellness fair

Free parking

Health insurance

Job summary

Kiawah Island Golf Resort is seeking a Retail Supervisor to oversee daily operations of Retail Attendants, stepping in for the Retail Manager when absent. You will train staff, monitor performance through bi-monthly standards testing, and ensure proper floor coverage, restocking, and sign-off on daily checklists to maintain high service levels.

This on-site role emphasizes guest satisfaction, adherence to resort standards, and opportunities for growth within the hospitality team.

Qualifications

• Associates degree or equivalent supervisory experience preferred.
• Minimum 21 to mix and serve alcohol.
• Minimum 2 years food service with supervisory experience preferred.
• Excellent communication and leadership abilities.
• Ability to multitask and maintain standards.

Responsibilities

• Oversee daily operations of Retail Attendants.
• Train and monitor performance with bi-monthly Standards Testing.
• Assist on the floor of all shops as needed.
• Monitor stock, restocking, and supply levels.
• Review and sign off on Daily Check List.

Skills

Leadership

Customer service

Problem solving

Team communication

Staff training

Education

Associates degree

Job description

Position Summary:The Retail Supervisor will oversee the daily work of Retail Attendants. When the Retail Manager is not present, assume the responsibilities of the daily operations. Train and monitor performance of Retail Attendants with bi-monthly Standards Testing approved by the Retail Manager. Assist retail attendants on the floor of all shops whenever necessary. Monitor and consistently maintain store needs, including new merchandise, restocking, ensuring stores are stocked with shopping bags and supplies. Review and sign off on retail attendants Daily Check List.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:

• Assume total responsibility of the Shop in the Golf Pro or Assistant Golf Pro's absences.
• Take the lead role with staff, providing directives and decisions regarding the overall operation.
• Must be passionate about food and beverage, as well as customer service.
• Must be a problem-solver with a strong work ethic and prominent leadership skills.
• Must understand that customer satisfaction always takes priority, but efficient restaurant operations make it possible.
• Must be an experienced leader with a goal to move up in the management field.
• Must be able to organize, communicate, and lead the team through a successful shift.
• Ensure each employee follows established side work guidelines to exact specifications.
• Properly follow all processes that are in place as well as all rules and regulations in employee handbook.
• Properly rotate all food and drink products in stock.
• Clean and maintain equipment properly.
• Maintain and strictly abide by state sanitation / health regulations and resort requirements.
• Ensure that all guest special requests are met.
• Contribute to the growth and success of the team.
• Assist in conducting staff and daily pre-shift meetings.
• Assist staff in food and beverage knowledge.
• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Must be able to prioritize, organize, delegate work, and follow through with assigned tasks.
• Must be able to handle multiple tasks at one time while maintaining a high level of professionalism.
• Responsible for keeping a clean, neat, and organized work environment.
• Responsible to motivate staff and maintain a cohesive team.
• Must be able to direct performance of staff and follow up with corrections where needed.
• Use all senses to ensure quality standards are met at all times.
• Uphold the core values, and policies and procedures of the resort.
• All other duties as assigned.

Expectations & Responsibilities:

• Associates degree, or equivalent life experience in a supervisory role, preferred.
• Minimum 21 years of age required to be able to mix and serve alcohol.
• Minimum of 2 years Food Service experience required; one year of previous Supervisory / Management experience highly preferred.
• Must be able to compute basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management to their understanding is required.
• Must work both independently and in a team environment.
• Must be able to pass a background check.

Essential Physical Requirements:

• Must be able to lift minimum weight of 20 lbs. across short-medium distances.
• Must be able to stand for the entirety of shift.
• Must be able to work on site due to daily needs of the job requirements.
• Must be able to reach, bend, lift, and carry trays / ovals / boxes / etc. as needed.

Perks & Benefits:

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

Join the BEST, APPLY NOW and Work in Paradise!