RETAIL SUPERVISOR - ENERGIZER PARK HOME OF STL CITY SC

Compass Group; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead daily operations at a vibrant retail location. This role involves mentoring staff, ensuring exceptional customer service, and driving sales goals while maintaining high visual merchandising standards. The ideal candidate should possess strong leadership and problem-solving skills, along with the ability to thrive in a fast-paced environment. Join a company that values diversity and inclusion, and offers fantastic benefits such as early wage access and wellness programs. If you're ready to take the next step in your retail career, this opportunity is for you!

Benefits

Instapay (early access to wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Qualifications

• Proven experience in retail or customer service with supervisory responsibilities.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations and ensure excellent customer service.
• Train and motivate team members to meet operational goals.
• Manage inventory control and maintain store policies.

Skills

Leadership Skills

Customer Service

Problem-Solving Skills

Attention to Detail

Team Management

Education

High School Diploma or Equivalent

1-2 Years Experience in Retail or Customer Service

Tools

Point of Sale System

Basic Computer Skills

Job description

RETAIL SUPERVISOR - ENERGIZER PARK HOME OF STL CITY SC

Position Title: [[title]]

Pay Range: $20.00 to $20.00

JOIN OUR TEAM!

SUMMARY

The Retail Supervisor oversees the daily operations of CITY Pavilion, ensuring excellent customer service, driving sales goals, managing staff, and maintaining high standards in visual merchandising. The role includes training and supervising team members, handling inventory, and maintaining store policies and procedures to achieve consistent and efficient store and associate performance.

KEY AREAS OF RESPONSIBILITY

1. Mentor, train and motivate a team of Retail Leads and Cashiers to meet operational goals.
2. Monitor staff performance and provide constructive feedback.
3. Responsible for opening and closing of store.
4. Engage with customers to ensure a positive shopping experience.
5. Uphold customer service standards and train staff on best practices.
6. Ensure a high level of customer service by addressing and resolving customer complaints or issues promptly.
7. Encourage and motivate associates to upsell and cross-sell products.
8. Recognize sales needs and report insights to management to improve sales strategies.
9. Oversee inventory control, including receiving, transferring, and stocking.
10. Monitor product displays to ensure they are clean, organized and visually appealing.
11. Maintain store cleanliness, organization, and visual standards.
12. Adhere to and enforce Levy/Rank + Rally guidelines.
13. Manage cash and credit card handling and reconcile daily transactions.
14. Process Returns and Exchanges using Point of Sale System.
15. Manage and oversee the customization process, ensuring accuracy, quality, and timeliness of orders.
16. Train associates on customization tools and equipment.
17. Maintain customization materials and equipment ensuring they are stocked and in good working condition.
18. Oversee the fulfillment process for online orders, ensuring accuracy, timeliness and customer satisfaction.
19. Coordinate associates to ensure prompt processing of online orders.
20. Resolve any issues with online orders, including returns and exchanges.
21. Adhere to Levy Company guidelines as stated in team member training manual and employee handbook.
22. Maintain a clean and safe work environment.
23. Perform other duties as assigned.

ESSENTIAL DUTIES

1. Ability to manage and motivate a team effectively.
2. Strong problem-solving skills and attention to detail.
3. Ability to work in a fast-paced environment and adapt to change.
4. Lift, carry and move merchandise, materials and equipment weighing up to 35 pounds as needed.
5. Capable of standing for extended periods of time plus ability to walk, stoop, reach, kneel, crouch or crawl as needed.
6. React with physical and mental alertness in emergency situations, taking appropriate actions to ensure customer and employee safety.

JOB DESCRIPTION

The ideal candidate will have a desire to gain experience and work in the hospitality industry. They should possess at least 1-2 years proven experience in retail or customer service including supervisory responsibilities. Strong leadership, communication and organizational skills are essential as well as the ability to manage and motivate a team effectively. This role requires flexibility to work varying shifts, including events, holidays, evenings and weekends, and proficiency in point-of-sale systems and basic computer skills. The candidate should also have strong problem-solving skills, attention to detail and the ability to thrive in a fast-paced, ever-changing environment.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits:

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.