Retail Supervisor

Ocean Breeze Waterpark; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Retail Supervisor to lead their team at a vibrant waterpark. This role involves overseeing daily operations, conducting training, and ensuring a top-notch customer experience. The ideal candidate will have strong supervisory skills and a passion for customer service. Enjoy a fun, dynamic work environment with flexible schedules and a range of benefits, including a free season pass and park discounts. If you thrive in a lively atmosphere and are ready to make a difference, this opportunity is perfect for you!

Benefits

FREE Season Pass

Free Tickets

Park Discounts

Career Development

Qualifications

• Must be at least 18 years of age.
• Experience in department or supervisory experience preferred.
• Ability to work independently and communicate effectively.

Responsibilities

• Supervise retail team and assign duties.
• Conduct training sessions and meetings.
• Ensure excellent customer service and maintain a clean environment.

Skills

Customer Service

Supervisory Skills

Communication

Team Management

Education

High School Diploma

Supervisory Experience

Job description

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• Must be able to fulfill all functions and duties of the retail department
• Assign duties to retail team members
• Review daily time sheets
• Conduct pre and post shift meetings
• Conduct in-service training sessions and weekly safety topic trainings
• Provide coaching to team members
• Issue disciplinary action according to park policies and procedures as needed
• Ensure retail locations are clean, organized, and stocked with merchandise/product
• Communicate low stock merchandise/products for reordering
• Conduct inventory counts as needed.
• Supervise guest experience to ensure excellent customer service is provided, respond to guest concerns
• Ensure all park policies and procedures are being followed by team members
• Maintain a clean and safe work environment for customers and team members
• Provide superior customer service to all customers in a polite and expedient manner
• Assist customers with questions regarding Ocean Breeze Waterpark
• Follow park policies and procedures
• Other duties as assigned
  
  

Essential Duties And Responsibilities

• Must be able to fulfill all functions and duties of the retail department
• Assign duties to retail team members
• Review daily time sheets
• Conduct pre and post shift meetings
• Conduct department orientation trainings
• Conduct in-service training sessions and weekly safety topic trainings
• Provide coaching to team members
• Issue disciplinary action according to park policies and procedures as needed
• Ensure retail locations are clean, organized, and stocked with merchandise/product
• Communicate low stock merchandise/products for reordering
• Conduct inventory counts as needed.
• Supervise guest experience to ensure excellent customer service is provided, respond to guest concerns
• Ensure all park policies and procedures are being followed by team members
• Maintain a clean and safe work environment for customers and team members
• Provide superior customer service to all customers in a polite and expedient manner
• Assist customers with questions regarding Ocean Breeze Waterpark
• Follow park policies and procedures
• Other duties as assigned
  
  

Qualifications

• Must be at least 18 years of age
• Experience in department or equivalent supervisory experience preferred
• Ability to accept guidance and supervision
• Demonstrate ability to work independently
• Ability to communicate effectively with customers, team members, and leadership
• Be aware, attentive, and work well with others
• Ability to work in indoor and outdoor conditions while taking precautions, including hydration and sun-protection
  
  

Physical Requirements

• Must be able to stand or walk for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to 50 pounds, team lift for heavier objects
  
  

Benefits

• FREE Season Pass
• Free Tickets
• Park discounts on food, merchandise, etc.
• Career Development
  
  

We also offer a retention bonus of up to $500 for team members that average a certain number of hours per week during the qualifying time period and work through a specified date. Details about eligibility requirements for the Retention Bonus will be provided at a later date.

Jump into our talent pool! Are you looking for a fun, outdoor, summer job and great co-workers?

Flexible schedules! Free season pass for yourself and free tickets for friends and family!

No experience is required for most of our positions. We will train you and you will learn and build job skills.

Pay Range: $14.50 per hour

Required

Preferred

Job Industries

• Retail

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment

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