Retail Supervisor

TJ Maxx; Town of Manlius (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join TJ Maxx as a Team Leader, where you'll oversee customer service and lead a team of Associates. This role promotes a positive shopping experience and includes training responsibilities. With a flexible schedule and competitive hourly pay, you will contribute to our vibrant team in a supportive environment.

Benefits

Associate discount

401(k) matching

Paid parental leave

Medical/dental/vision benefits

Scholarship program

Qualifications

• 1 year retail and 6 months of leadership experience required.
• Strong understanding of merchandising techniques.
• Able to train others and respond to changes effectively.

Responsibilities

• Oversees a team of Associates ensuring excellent customer service.
• Trains and coaches Associates on customer experience.
• Addresses customer concerns and maintains store organization.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

Merchandising Techniques

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and the promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) matching; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for additional benefits such as: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick days; auto/home insurance discounts; scholarship program; adoption assistance. Benefits are provided in accordance with plan terms and may change over time. Contact your TJX representative for more information.

We strive to provide a supportive work environment, a competitive salary, and benefits. TJX is an equal opportunity employer and considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or other protected status. Reasonable accommodations are provided in accordance with applicable laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

320 Town Drive

Location:

USA TJ Maxx Store 0750 Fayetteville NY

This position offers a starting pay range of $16.50 to $17.00 per hour, with actual pay determined by skills, qualifications, and experience.