Store Team Lead

Goodwill Industries of Greater Grand Rapids; Georgetown Charter Township (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Vacation days

Tuition reimbursement

401(k) plan

Medical insurance

Dental insurance

Life insurance

Disability insurance

Employee discount

Job summary

Goodwill Industries of Greater Grand Rapids currently seeks a Store Team Lead in Michigan. The role entails greeting and assisting customers and donors, supporting policy implementation, and handling daily cash procedures.

You will be cross-trained across non-management duties and step in for management when needed to ensure smooth store operations. The position requires strong customer service, math skills, and prior retail supervisory exposure.

Qualifications

• High school diploma or equivalent preferred.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have a valid Driver’s License and reliable personal transportation.

Responsibilities

• Greet and assist customers and donors promptly.
• Assist in implementing and controlling store policies and procedures.
• Assist in accurate daily cash handling and banking procedures.
• Be fully cross trained in all non-management retail duties.
• In the absence of other management, assume daily store operations responsibilities including cash control, employee relations, facility management, and customer relations.
• Adhere to established store hours and check building security during opening/closing.
• Lead by example with professional behavior and decision making.
• Maintain merchandising standards in stocking, re-sets, sizing, categorizing and pricing; maintain backroom standards.
• Communicate customer and donor concerns to supervisors.
• Assist in training and development of staff.

Skills

Customer service

Leadership

Cash handling

Cross training

Education

High school diploma or equivalent

Job description

Description

At Goodwill, we are Changing Lives and Communities Through the Power of Work!

The hourly wage for the Store Team Lead position is $15.00.

• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Assist in implementing and controlling store policies and procedures.
• Assist in implementing accurate daily cash handling and banking procedures.
• Must be fully cross trained in all non-management retail job duties.
• Assume responsibilities of daily store operations in the absence of other management, including but not limited to cash control, employee relations, facility management, and customer relations.
• Adhere to established store hours, and check security of building upon opening and closing.
• To act in a leadership capacity demonstrating professional behavior and decision making, setting an example for all Goodwill employees.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
• Address and/or communicate customer and donor concerns to supervisors.
• Assist in training and development of staff.

At Goodwill, we are Changing Lives and Communities Through the Power of Work!

Goodwill is committed to a diverse and inclusive workplace. Goodwill is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail]

At Goodwill we offer:

• Up to 20 paid vacation days in the first year
• Professional development services, personal support services
• Tuition reimbursement
• 401(k) plan with employer match after six months
• Medical, Dental, Life, Disability and Accidental insurances available
• 20% discount at the greater Grand Rapids retail stores
• A commitment to a diverse and inclusive workplace where we believe we are better together!

Requirements

Qualifications/Requirements:

High school diploma or equivalent preferred. Solid mathematical skills. Some managerial and retail sales experience preferred. Must have a valid Driver’s License as well as reliable personal transportation (personal vehicle).

Physical/Emotional Demands:

While performing the duties of this job, the employee is often required stand, walk, use hands, reach with hands and arms, talk or hear; and occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, taste or smell and operate computer.

1. The employee must often lift and/or move up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
2. Specific vision abilities required by the job include distance, color, peripheral, depth perception, and ability to adjust focus.
3. Well-developed sense of responsibility and coping ability.