Retail Store Supervisor — Ops & Customer Service Lead

Hibbett, Inc.; Carrollton (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett, Inc. in Carrollton, Texas seeks an Assistant Manager to support store operations and drive customer service excellence. You will assist in selling, restocking, merchandising, ordering, and scheduling, and act in the Store Manager's absence.

The role requires 1–3 years in retail with strong interpersonal skills and a proactive, team-focused attitude. The position is hourly and non-exempt, aligned with store policies and performance goals.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with the ability to handle multiple tasks.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the store in the Store Manager's absence.
• Provide knowledge and guidance to employees and customers in all departments.
• Ensure profitability by monitoring inventory, sales statistics and expenses.

Skills

Customer service excellence

Interpersonal communication

Team leadership

Initiative

Attention to detail

Multitasking

Job description

Hibbett, Inc. in Carrollton, Texas seeks an Assistant Manager to support store operations and drive customer service excellence. You will assist in selling, restocking, merchandising, ordering, and scheduling, and act in the Store Manager's absence.

The role requires 1–3 years in retail with strong interpersonal skills and a proactive, team-focused attitude. The position is hourly and non-exempt, aligned with store policies and performance goals.