Retail Store Supervisor | MKE Airport

Paradies Lagardere Default; Milwaukee (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Paradies Lagardere at Milwaukee Mitchell International Airport (MKE) seeks a Zone Manager to lead a fast-paced retail team and deliver exceptional guest experiences. This hands-on leadership role focuses on people, operations, and customer service across the assigned area.

You will coach and train associates, oversee opening and closing procedures, maintain merchandising standards, and drive sales through promotions while collaborating with airport partners.

Qualifications

• Experience in retail or food service leadership.
• Strong communication and problem-solving skills.
• Willing to work weekends/holidays.

Responsibilities

• Lead by example and support your team across the assigned area.
• Oversee opening/closing procedures and manage inventory.
• Drive sales through promotions and customer experience.
• Coach and train associates; partner with leadership on development.
• Maintain a safe, clean, and organized work environment.

Skills

Leadership

Customer service

Communication

Problem solving

Operations

Flexibility

Education

High School or better.

Job description

Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport)

Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.

In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands‑on leadership position where no two days look the same.

What You’ll Do

Lead the Experience

• Set the standard for exceptional customer service and step in to resolve concerns when needed
• Model service behaviors and create a positive, welcoming environment
• Support register operations, cash handling, and loss prevention processes

Run the Operation

• Oversee opening and closing procedures to ensure a strong start and finish to each shift
• Maintain merchandising standards and ensure the sales floor and stockroom are organized
• Support receiving, replenishment, and inventory processes
• Troubleshoot basic register or system issues and elevate when needed
• Maintain a safe and clean work environment

Drive the Business

• Support sales goals through strong execution of promotions and daily priorities
• Identify opportunities to improve performance and enhance the customer experience
• Communicate clearly with the team to keep everyone aligned and focused

Lead the Team

• Serve as Manager on Duty during assigned shifts
• Coach, train, and support associates in their daily responsibilities
• Partner with leadership to address performance and support development
• Build positive working relationships across the airport community

What We’re Looking For

• Previous leadership experience in retail, food service, or a similar environment preferred
• Strong communication and problem-solving skills
• Ability to lead in a fast-paced, ever-changing environment
• Hands‑on approach with a focus on both people and operations
• Flexible availability, including weekends and holidays

Why Join Us at MKE?

• Work in a secure, dynamic airport environment
• Meet travelers from across the country and beyond
• Opportunities for growth and development within the company

If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.

Behaviors

• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

• High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.