Retail Store Supervisor | MKE Airport

Paradies Lagardère; Milwaukee (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Paradies Lagardère at Milwaukee Mitchell International Airport (MKE) seeks a Retail Supervisor (Zone Manager) to lead a team in a fast-paced airport retail setting. You will oversee daily operations, ensure top-notch customer service, and drive sales while maintaining merchandising standards and inventory control.

This hands-on role emphasizes people and operations leadership. The ideal candidate brings prior leadership in retail or food service, strong communication, and a hands-on approach to

Qualifications

• Previous leadership experience in retail, food service, or a similar environment preferred.
• Strong communication and problem-solving skills.
• Ability to lead in a fast-paced, ever-changing environment.

Responsibilities

• Lead the experience by setting the standard for exceptional customer service and resolving concerns.
• Run the operation with opening/closing procedures and inventory processes.
• Drive the business by executing promotions and daily priorities to meet sales goals.
• Lead the team as Manager on Duty, coaching and developing associates.

Skills

Leadership

Communication

Problem-solving

Flexibility

Customer service

Education

High School or better

Tools

POS systems

Job description

Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport)

Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.

In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same.

What You’ll Do

Lead the Experience

• Set the standard for exceptional customer service and step in to resolve concerns when needed
• Model service behaviors and create a positive, welcoming environment
• Support register operations, cash handling, and loss prevention processes

Run the Operation

• Oversee opening and closing procedures to ensure a strong start and finish to each shift
• Maintain merchandising standards and ensure the sales floor and stockroom are organized
• Support receiving, replenishment, and inventory processes
• Troubleshoot basic register or system issues and escalated when needed
• Maintain a safe and clean work environment

Drive the Business

• Support sales goals through strong execution of promotions and daily priorities
• Identify opportunities to improve performance and enhance the customer experience
• Communicate clearly with the team to keep everyone aligned and focused

Lead the Team

• Serve as Manager on Duty during assigned shifts
• Coach, train, and support associates in their daily responsibilities
• Partner with leadership to address performance and support development
• Build positive working relationships across the airport community

What We’re Looking For

• Previous leadership experience in retail, food service, or a similar environment preferred
• Strong communication and problem-solving skills
• Ability to lead in a fast-paced, ever-changing environment
• Hands-on approach with a focus on both people and operations
• Flexible availability, including weekends and holidays

Why Join Us at MKE?

• Work in a secure, dynamic airport environment
• Meet travelers from across the country and beyond
• Opportunities for growth and development within the company

If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.

Qualifications

Behaviors

Preferred

Leader

Leader: Inspires teammates to follow them

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.