Retail Store Supervisor

Goodwill Industries of Central Michigan's Heartland; DeWitt (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Employee discount at our retail stores

4 weeks of paid time off in your first

Medical, Dental, and Vision insurance

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking a full-time team member to support store operations and help meet monthly sales goals. You will work closely with the store manager, provide excellent customer service, and uphold company standards.

The role requires flexibility in hours, including nights, weekends, and holidays, with benefits such as employee discounts and paid time off. Join a values-driven nonprofit that helps communities thrive.

Qualifications

• Experience delivering high level of customer service.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong communication and professional appearance.

Responsibilities

• Assist store manager in operating a retail store within a given budget while meeting monthly sales goals.
• Support and cooperate with all store staff and management.
• Provide a high level of customer service and professional conduct.
• Review and respond to customer complaints professionally.
• Assist in completing staff schedules as directed by store management.

Skills

Customer service

Teamwork

Flexible hours

Job description

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt payoff, credit collection knowledge, and more.

Purpose or General Objective:

To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.

Job Duties:

• Continually support and work cooperatively as team players with all members of retail and upper management as well as all other departments within GICMH.
• Serve as positive, productivity role model to all employees, participants and customers.
• Appropriate and professional verbal communication, appearance, and actions.
• Comply with and enforce all agency policies and procedures.
• Provide a high level of customer service.
• Assist store management in meeting or exceeding monthly production plan, as directed, while also ensuring all company quality and quantity standards are met.
• Assist in completion of store staff work schedules, as directed by store managementReview and respond to customer complaints in a professional manner.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.