Retail Store Supervisor (23)

Goodwill Industries of Central Michigan's Heartland; Michigan; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Financial coaching

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking a dedicated full-time retail team member to support store operations and customer service excellence. The role emphasizes teamwork with management and cross-department cooperation to meet monthly sales goals and production plans.

The position requires maintaining professional behavior and communication, flexible hours including nights, weekends, and holidays, and a commitment to representing the organization positively in all

Qualifications

• Provide a high level of customer service.
• Act as a positive, productive role model for employees, participants and customers.
• Communicate clearly and professionally in verbal interactions.
• Maintain professional appearance and conduct per agency policies.

Responsibilities

• Continually support and work cooperatively with all members of retail and upper management.
• Serve as a positive, productive role model to all employees, participants and customers.
• Provide appropriate and professional verbal communication, appearance, and actions.
• Comply with and enforce all agency policies and procedures.
• Provide a high level of customer service.
• Assist store management in meeting or exceeding monthly production plan, as directed, while ensuring quality/quantity standards.
• Assist in completion of store staff work schedules, as directed by store management.
• Review and respond to customer complaints professionally.

Skills

Customer service

Teamwork

Communication

Professional appearance

Job description

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt payoff, credit collection knowledge, and more.

Purpose or General Objective:

To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.

Job Duties:

• Continually support and work cooperatively as team players with all members of retail and upper management as well as all other departments within GICMH.
• Serve as positive, productive role model to all employees, participants and customers.
• Appropriate and professional verbal communication, appearance, and actions.
• Comply with and enforce all agency policies and procedures.
• Provide a high level of customer service.
• Assist store management in meeting or exceeding monthly production plan, as directed, while also ensuring all company quality and quantity standards are met.
• Assist in completion of store staff work schedules, as directed by store management.
• Review and respond to customer complaints in a professional manner.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.