Retail Store Manager (02)

Goodwill Industries of Central Michigan's Heartland; Coldwater (MI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Employee discount

3 weeks PTO

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Financial coaching

Quarterly sales bonus

Job summary

Goodwill Industries of Central Michigan's Heartland seeks an experienced retail manager to operate a store within budget and toward monthly sales goals. You will lead a diverse team, train staff, and ensure excellent customer service while adhering to policy and procedures.

Responsibilities include scheduling, cash handling, resolving customer issues, and coordinating logistics with the plant. This on-site role offers benefits and a bonus program based on quarterly sales performance.

Qualifications

• Retail management experience or supervisory skills.
• Strong customer service and communication abilities.
• Cash handling and loss prevention awareness.

Responsibilities

• Lead a diverse team to meet sales goals with professional customer service.
• Oversee logistics between store and plant for store needs.
• Train, motivate and mentor staff to meet production and sales targets.
• Manage employee performance and provide regular feedback.
• Create bi-weekly work schedules aligned with production.
• Address customer complaints professionally and promptly.
• Handle cash and daily financial tasks.
• Follow policy, close at least two nights per week and respond to after-hours emergencies.

Job description

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

$55,000 - $60,000 Per Year PLUS Quarter Sales Bonus!

Additional Benefits

• Employee discount at our retail stores.Employee discount at Dell, AT&T, and other retailers.
• 3 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.
• Quarterly Sales Bonus Program.

Purpose or General Objective

To operate a retail store within a given budget while meeting orexceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties

• Continually support a diverse team of associates and participants to meet sales goals Proved extraordinary customer service with professionalism, while adhering to policy and procedure.
• Communicate and oversee logistics between store and plant for store needs.
• Meet production goals by training, motivating, and mentoring to store staff.
• Responsible for employee management and performance feedback.
• Creating bi-weekly employee schedules that meets production needs.
• Review and respond to customer complaints in a professional manner.
• Responsible for cash handling issues.
• Follow weekly rotation policies on all goods and inventory, as scheduled.
• Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties

• Establishes and maintains a safe and professional environment for all employees, participants and customers.
• Must maintain a valid Michigan drivers license and driving record acceptable under Goodwills policy, with insurance coverage in your name.
• Perform other non-managerial functions, as needed.
• Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.