Retail Store Manager (22)

Goodwill Industries of Central Michigan's Heartland; Jackson (MI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

Supplemental Life Insurance

Financial Coaching

Quarterly Sales Bonus

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking a full-time Retail Manager to drive store performance within budget while achieving monthly and quarterly sales goals. You will lead a diverse team, ensure exceptional customer service, and oversee logistics between the store and our donation/plant operations.

The role offers a $55,000–$60,000 annual salary plus a quarterly sales bonus, plus benefits including medical, dental, vision, and employee discounts.

Qualifications

• Retail leadership with focus on sales goals and customer service.
• Experience training and mentoring staff to meet production targets.
• Strong cash handling, closing procedures and security awareness.

Responsibilities

• Lead a diverse team to meet or exceed sales goals with professional service.
• Coordinate store logistics between store and plant for needs.
• Train, motivate and mentor staff to hit production targets.
• Manage employee performance and provide feedback.
• Create bi-weekly staff schedules aligned to production needs.
• Respond to customer complaints professionally.
• Handle cash and related financial responsibilities.
• Close the store at least twice per week and respond to after-hour needs.

Skills

Customer service

Team leadership

Cash handling

Scheduling

Training

Job description

No Late Nights! Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday. $55,000 - $60,000 Per Year PLUS Quarter Sales Bonus!

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• Employee discount at Dell, AT&T, and other retailers.
• 3 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt pay off, credit collection knowledge, and more.
• Quarterly Sales Bonus Program.

Purpose or General Objective:

To operate a retail store within a given budget while meeting orexceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:

• Continually support a diverse team of associates and participants to meet sales goals Proved extraordinary customer service with professionalism, while adhering to policy and procedure.
• Communicate and oversee logistics between store and plant for store needs.
• Meet production goals by training, motivating, and mentoring to store staff.
• Responsible for employee management and performance feedback.
• Creating bi-weekly employee schedules that meets production needs.
• Review and respond to customer complaints in a professional manner.
• Responsible for cash handling issues.
• Follow weekly rotation policies on all goods and inventory, as scheduled.
• Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties:

• Establishes and maintains a safe and professional environment for all employees, participants and customers.
• Must maintain a valid Michigan drivers license and driving record acceptable under Goodwills policy, with insurance coverage in your name.
• Perform other non-managerial functions, as needed.
• Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.