Retail Store Shift Lead – Service & Ops + Discounts

Work World; Santa Rosa (CA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Paid Sick Time

Employee Merchandise Discounts

Job summary

Work World is seeking a part-time Retail Store Shift Lead in Santa Rosa, CA. You will support daily store operations and customer service excellence, oversee sales floor activities, and help with opening/closing procedures.

The role requires strong customer service, leadership potential, and the ability to handle payments and inventory tasks. compensation ranges from $19.00 to $22.00 per hour, DOE, with benefits like paid sick time and employee discounts.

Qualifications

• 1–2 years of retail or customer service experience preferred.
• Prior sales, leadership, or supervisory experience is a plus.
• Availability to work evenings, weekends, and holidays as needed.
• Strong customer service, communication, and basic math skills.
• High attention to detail with the ability to maintain a professional appearance.
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods.
• Valid driver's license required; bilingual skills are a plus.

Responsibilities

• Provide customers with accurate information about store products and available services
• Support customer inquiries and requests both in person and by phone
• Handle daily store opening and closing procedures
• Oversee and coordinate sales floor activities to ensure efficient operations
• Welcome customers and deliver courteous, professional assistance
• Keep the sales floor, stock areas, and displays clean and well-organized at all times
• Process customer purchases accurately, including payments and receipt issuance
• Monitor stock levels and replenish merchandise as necessary
• Carry out additional responsibilities assigned by store management

Skills

Customer service

Communication

Basic math

Professional appearance

Bilingual

Driver's license

Job description

Work World is seeking a part-time Retail Store Shift Lead in Santa Rosa, CA. You will support daily store operations and customer service excellence, oversee sales floor activities, and help with opening/closing procedures.

The role requires strong customer service, leadership potential, and the ability to handle payments and inventory tasks. compensation ranges from $19.00 to $22.00 per hour, DOE, with benefits like paid sick time and employee discounts.