Retail Store Shift Lead — Elevate Customer Experience

Work World; Hayward (CA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Paid Sick Time

Employee Merchandise Discounts

Job summary

Work World in Hayward, CA is seeking a Retail Store Shift Lead for a part-time role. You will oversee daily store operations and help deliver customer service excellence.

Responsibilities include guiding sales floor activities, handling opening/closing procedures, processing purchases, and maintaining clean displays. Previous retail or supervision experience is preferred, with availability for evenings, weekends, and holidays.

Qualifications

• 1–2 years of retail or customer service experience preferred.
• Prior sales, leadership, or supervisory experience is a plus.
• Availability to work evenings, weekends, and holidays as needed.
• Strong customer service, communication, and basic math skills.
• High attention to detail with the ability to maintain a professional appearance.
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods.
• Valid driver’s license required; bilingual skills are a plus.

Responsibilities

• Provide customers with accurate information about store products and available services.
• Support customer inquiries and requests both in person and by phone.
• Handle daily store opening and closing procedures.
• Oversee and coordinate sales floor activities to ensure efficient operations.
• Welcome customers and deliver courteous, professional assistance.
• Keep the sales floor, stock areas, and displays clean and well-organized at all times.
• Process customer purchases accurately, including payments and receipt issuance.
• Monitor stock levels and replenish merchandise as necessary.
• Carry out additional responsibilities assigned by store management.

Skills

Retail experience

Leadership experience

Customer service

Communication

Math skills

Attention to detail

Physical ability

Driver's license

Bilingual

Job description

Work World in Hayward, CA is seeking a Retail Store Shift Lead for a part-time role. You will oversee daily store operations and help deliver customer service excellence.

Responsibilities include guiding sales floor activities, handling opening/closing procedures, processing purchases, and maintaining clean displays. Previous retail or supervision experience is preferred, with availability for evenings, weekends, and holidays.