Retail Store Shift Lead

Work World; Santa Rosa (CA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Paid Sick Time

Employee Merchandise Discounts

Job summary

Work World is seeking a part-time Retail Store Shift Lead in Santa Rosa, CA. You will support daily store operations and customer service excellence, oversee sales floor activities, and help with opening/closing procedures.

The role requires strong customer service, leadership potential, and the ability to handle payments and inventory tasks. compensation ranges from $19.00 to $22.00 per hour, DOE, with benefits like paid sick time and employee discounts.

Qualifications

• 1–2 years of retail or customer service experience preferred.
• Prior sales, leadership, or supervisory experience is a plus.
• Availability to work evenings, weekends, and holidays as needed.
• Strong customer service, communication, and basic math skills.
• High attention to detail with the ability to maintain a professional appearance.
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods.
• Valid driver's license required; bilingual skills are a plus.

Responsibilities

• Provide customers with accurate information about store products and available services
• Support customer inquiries and requests both in person and by phone
• Handle daily store opening and closing procedures
• Oversee and coordinate sales floor activities to ensure efficient operations
• Welcome customers and deliver courteous, professional assistance
• Keep the sales floor, stock areas, and displays clean and well-organized at all times
• Process customer purchases accurately, including payments and receipt issuance
• Monitor stock levels and replenish merchandise as necessary
• Carry out additional responsibilities assigned by store management

Skills

Customer service

Communication

Basic math

Professional appearance

Bilingual

Driver's license

Job description

Position Overview

Now Hiring: Retail Store Shift LeadSchedule: Part-time

Compensation: $19.00-$22.00 (DOE)

Location: Santa Rosa, CA

What's In It for You:

• Paid Sick Time
• Employee Merchandise Discounts

Who We Are:

Work World is a leading specialty retailer of workwear and work boots in the Western U.S. Since 1990, we have expanded to 30+ store locations operating under the Work World, Shoeteria, and Whistle Workwear brands across California, Nevada, and Washington. We offer boots, apparel, scrubs, and safety gear from trusted brands including Carhartt, Wolverine, Timberland PRO, and more.

We are committed to delivering excellent customer service while maintaining a workplace built on honesty, respect, and integrity.

Work World employees bring a variety of experiences, perspectives, and talents that help create meaningful connections with our customers and communities.

We're excited to add a Retail Store Shift Lead to our growing team to support daily store operations and customer service excellence.

What You'll Be Doing:

• Provide customers with accurate information about store products and available services
• Support customer inquiries and requests both in person and by phone
• Handle daily store opening and closing procedures
• Oversee and coordinate sales floor activities to ensure efficient operations
• Welcome customers and deliver courteous, professional assistance
• Keep the sales floor, stock areas, and displays clean and well-organized at all times
• Process customer purchases accurately, including payments and receipt issuance
• Monitor stock levels and replenish merchandise as necessary
• Carry out additional responsibilities assigned by store management

What You'll Need:

• 1-2 years of retail or customer service experience preferred
• Prior sales, leadership, or supervisory experience is a plus
• Availability to work evenings, weekends, and holidays as needed
• Strong customer service, communication, and basic math skills
• High attention to detail with the ability to maintain a professional appearance
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
• Valid driver's license required; bilingual skills are a plus

What It's Like Working Here:

Each store operates with a collaborative and close-knit team environment where employees have the opportunity to contribute directly to store success and daily operations.

What You'll Learn:

• Leadership and organizational development skills
• Retail sales and merchandising best practices
• Customer service and communication techniques
• Adaptability in fast-paced retail environments
• Relationship-building skills with customers and coworkers

Pay Range

USD $19.00 - USD $22.00 /Hr.