Retail Store Operations Lead

JD Sports NA; Hopkinsville (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in Hopkinsville, KY is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will supervise store activities, merchandising, scheduling, and customer service, ensuring profitability and policy compliance.

The role requires knowledge of product areas, leadership during the Store Manager's absence, and a commitment to outstanding customer service and merchandise promotion.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in protecting store assets.
• Work with the Store Manager to plan selling, restocking, merchandising, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in establishing action plans to accomplish departmental and store goals.
• Help in overall personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments as needed.
• Monitor inventory, sales statistics and expenses to support profitability.
• Direct staff to ensure each department's responsibilities and standards are met.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure high-quality customer service as outlined in manuals and policies.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Inventory awareness

Store operations knowledge

Job description

Hibbett Retail, Inc. in Hopkinsville, KY is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will supervise store activities, merchandising, scheduling, and customer service, ensuring profitability and policy compliance.

The role requires knowledge of product areas, leadership during the Store Manager's absence, and a commitment to outstanding customer service and merchandise promotion.